Care Coordinator

Metro Vein Centers is a rapidly growing healthcare practice specializing in state-of-the-art vein treatments. Our board-certified physicians and expert staff are on a mission to improve people’s quality of life by relieving the painful, yet highly treatable symptoms of vein disease—such as varicose veins and heavy, aching legs. With over 60 clinics across 7 states , and still growing, we’re building the future of vein care—delivering compassionate, results-driven care in a modern, patient-first environment. We proudly maintain a Net Promoter Score (NPS) of 93 , the highest patient satisfaction in the industry. About the Role As a Care Coordinator, you sit at the critical intersection of financial navigation and patient motivation. You're the bridge between a patient's first question about cost and their confirmed seat in the treatment chair — and your ability to handle both with equal skill is what sets this role apart. You'll work with patients at two key moments in their journey: first, when they're scheduling their initial evaluation and ultrasound and want to know what to expect financially; and second, after their evaluation is complete, walking them through their personalized treatment estimates, answering insurance and cost questions, and actively motivating them to commit to and attend their scheduled procedures. You understand that a patient who understands their coverage and feels confident in their care team is a patient who shows up. If you have a background in healthcare billing or financial navigation AND a track record of engaging patients with empathy and urgency — this role was built for you. We welcome all applicants to apply. However, priority will be given to candidates who are bilingual in Spanish and English, as this skill helps us better serve our diverse patient population. Compensation & Schedule Base Pay: $25/hour On-Target Earnings (OTE): $55,000–$70,000 annually (base + performance incentives) Schedule: Full-time | Monday - Friday 11 A.M. - 7:30 P.M. EST Your Day-to-Day No two days are exactly the same, but here's what you can expect: You start your morning reviewing your patient pipeline — who received an estimate yesterday, who has a consult or procedure coming up this week, and who hasn't responded to your last follow-up. You prioritize your outreach and get to work. Your calls are a mix of inbound and outbound. A new lead just scheduled their evaluation and wants to know what their first visit will cost — you walk them through what to expect, verify their insurance in real time, and send them off feeling confident. Later, a patient who received their treatment estimate last week is on the fence about moving forward — you listen, address their concerns, and remind them why they called us in the first place. In between calls, you're updating CRM and EMR records, processing payments, tracking authorization statuses, and coordinating with clinic teams to make sure nothing falls through the cracks. By end of day, your goal is simple: every patient you touched today is one step closer to getting the care they need. What Success Looks Like Your performance will be measured by: Ablation Attendance Rate: Drive a high percentage of estimate-accepted patients to their scheduled procedure Conversion Rate: Move patients from estimate review to confirmed treatment commitment Operational Accuracy: 100% documentation of interactions in CRM/EMR; zero financial errors First-Contact Resolution: Resolve insurance and billing questions fully on the first call whenever possible Follow-Up Compliance: Complete all outbound follow-up touchpoints within SLA targets You’re a Good Fit If: You've worked in a medical office, healthcare contact center, or billing department and know how to navigate insurance conversations without breaking a sweat You're energized by hitting targets — whether that's calls made, estimates delivered, or procedures attended You don't take "I need to think about it" as a final answer; you know how to listen, reframe, and guide without being pushy You can switch from a detailed insurance explanation to a warm, encouraging patient conversation without missing a beat You're a natural follow-through person. Patients don't fall off your radar You thrive in a fast-paced, metrics-driven environment and take coaching well You're bilingual in Spanish and English (a strong plus — our patients reflect the communities we serve) You believe that helping a patient understand their care and show up for their procedure is genuinely meaningful work The Metro Vein Centers Difference Healthy legs. Happier lives. At Metro Vein Centers, we believe exceptional care begins with an exceptional experience. Our mission is to make vein care approachable, empowering, and connected to overall well-being. From the first conversation to the final follow-up, every patient interaction reflects our commitment to compassion, expertise, and trust. A team united by purpose. Our values guide everything we do: Patients First, Always – Every interaction should make our patients feel valued, heard, and cared for. Stronger Together – Teamwork and collaboration drive our success. We lift each other up to deliver the best for our patients. A Can-Do Spirit – We meet every challenge with positivity, flexibility, and problem-solving energy. Results That Make a Difference – We’re driven to improve lives through meaningful, measurable outcomes. Commitment to Growth – We invest in our people, fostering advancement and professional development at every level. Metro Vein Centers is an Equal Opportunity Employer. We’re committed to creating a workplace where everyone feels seen, heard, and supported. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetics, gender identity or expression, sexual orientation, veteran status, or any other protected status in accordance with applicable federal, state, and local laws. This policy applies to all aspects of employment, including recruitment, hiring, promotion, compensation, benefits, and termination. Legal & Compliance Notice: Metro Vein Centers complies with all applicable federal, state, and local employment laws, including those related to nondiscrimination, equal opportunity, and pay transparency. Where specific disclosures or postings are required by law, we provide this information as part of our hiring process or upon request. Your privacy matters. To learn more about how we collect, use, and protect your information, please review our privacy policy here .