Card Operations Specialist

About Us Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. Built to tackle the time-consuming, manual work that gets in the way of real work, our tools automate everything from travel bookings to expenses, invoice processing, and more. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact. We’re trusted by more than 10,000 companies worldwide, including Wise, On Running, Breitling, and Fabletics, and we’re tackling the 7 hours of lost productivity per employee each week, a $1.7 trillion problem . Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. We combine innovation, control, and simplicity to transform how businesses work and how people feel at work. At Perk, we’re driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings together leading minds from the travel and SaaS industries, representing over 70 countries. If you’re excited about having a real impact and shaping how millions of people experience work, we’d love you on the team. Visit www.perk.com to learn more. As a Card Operations Specialist at Perk in Croatia, you will be responsible for conducting thorough due diligence on our business clients to ensure compliance with regulatory requirements and mitigate potential risks during onboarding. You will play a critical role in onboarding clients to Perk Pay, protecting Perk from fraudulent activities and ensuring that we maintain the integrity of our business operations. What You’ll Do: Conduct comprehensive KYB and KYC checks on new and existing business clients, including verifying business identity, ownership structure, and financial health Gather, analyse, and validate documentation to ensure compliance with regulatory standards. Utilise various databases, online resources, and tools to verify business information and identify potential risks. Communicate directly with clients via virtual meetings and email to assist with challenges they may with providing required documentation Collaborate with Perk partner organisations to facilitate the KYB and KYC process, and audit, and review processes. Collaborate with internal teams to address any compliance-related issues or concerns. Stay up-to-date with industry regulations, trends, and best practices to ensure our KYB processes are effective and compliant. Assist in developing and implementing KYB policies and procedures to enhance our compliance framework. Provide regular reports and updates to senior management on the status of KYB reviews and any emerging risks. What We're Looking For: Degree in finance, business administration, or a related field. Excellent analytical skills and attention to detail. Strong communication skills, both written and verbal. Ability to work independently and manage multiple tasks simultaneously. High level of integrity and professionalism. You are fluent in English; and fluency in German would be an advantage Nice to have Experience working in a fast paced Fintech and/or banking environment Experience in fraud prevention and transaction monitoring Experience working in a B2B environment What We Offer: Receive competitive compensation and equity ownership in Perk Rest and recharge with our generous allocation of vacation days plus public holidays Join our unforgettable Perk events, including our spectacular annual summer party Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones Focus on your family with 12-16 weeks’ paid parental leave Contribute to your community with 16 paid hours per year to spend volunteering for your dearest charitable causes Broaden your horizons with up to 20 "Work from Anywhere" days per year Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years Interview Process: Talent Acquisition Interview - 30mins Hiring Manager interview - 30-45mins Assessment or Stakeholder Interview - 60mins Values interview - 30mins How We Work At Perk, we take an IRL-first approach to work, where our team works together in-person 3 days a week. As such, this role requires you to be based within commuting distance of our hubs. We fundamentally believe in the value of meeting in real life to improve connectivity, productivity, creativity and ultimately making us a great place to work. For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Do not forget to submit an updated portfolio and/or resume. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. We’re an equal opportunity employer, which means you’re welcome at Perk regardless of how you look, where you’re from, or anything else that makes you, well, you. Protect Yourself from Recruitment Scams All official communication from Perk will always come from email addresses ending in @ perk.com or @ externalperk.com , our verified social media channels, or recruiters listed on our official LinkedIn page. We will never ask you to pay for equipment, training, or fees, request sensitive personal information such as bank details early in the process, or communicate through unofficial apps like WhatsApp, Telegram, or Signal. If you receive a message claiming to be from Perk that seems suspicious, please do not respond. Forward it to security [at] perk .com , and we will confirm whether it is legitimate.