Calling Agent – Client Engagement & Feedback

Job Description This is a remote position. Hiring: Calling Agent - Engagement & Feedback (Part-Time | Remote) Position Details: Employment Status: Part-time Work Roster- Tuesday to Saturday (Flexible Schedule | US Time Zone) Location: Remote Experience Requirements: Minimum 3 years in a client-facing or appointment setting/survey role Start Date: ASAP About the Role: Remote Office is looking for a detail-oriented Calling Agent - Engagement & Feedback to support one of our trusted clients. This role is more than just setting appointments—it’s about building rapport, understanding the client’s product and values, and conducting high-quality survey calls to gather insightful feedback from existing customers. Key Responsibilities: Conduct Client Surveys: Engage with existing clients via phone to conduct surveys, ensuring you gather valuable feedback aligned with business goals. Understand the Product: Develop a solid understanding of the client’s offerings to conduct informed and meaningful conversations. Ensure Data Accuracy: Accurately document client responses and feedback with high attention to detail. Database Management: Use Excel or similar tools to maintain, organize, and update call records and survey data. Communicate Effectively: Maintain professional, clear, and warm communication at all times—with great tonality and listening skills. Maintain Call Logs: Record all client interactions, outcomes, and notes in a structured and organized format. Follow-Up as Needed: Ensure follow-up surveys or clarifications are scheduled appropriately. Support Process Improvement: Share insights from client conversations with internal teams to help improve the client experience. Requirements: 3+ years of experience in appointment setting, client communications, or survey-based roles Strong verbal and written communication skills Excellent phone etiquette and a confident, friendly speaking tone Exceptional listening and documentation skills Comfortable using Excel and managing large volumes of client data Highly organised, detail-oriented, and results-driven Experience working in US time zones preferred Why Join Remote Office? Long-term role with a stable, growing Australian client Flexible work hours within the US time zone A supportive, remote-first work environment Competitive compensation Collaborate with international teams and expand your global experience