Call Center Representative

Bilingual Call Centre Representative (Remote – ON/QC)

Monday to Friday Day shift: 9:00 AM – 5:00 PM

$19 per hour

Remote – Open to candidates located in Ontario or Quebec

Are you a people person with a passion for helping others? Use your bilingual communication skills to support clients in a remote, full-time role that could lead to longer-term opportunities!

What You’ll Be Doing:

• Handle calls and emails in English and French, offering professional, timely, and accurate support.
• Go beyond simply reading scripts — actively listen to questions and concerns, apply your understanding of the settlement, and help troubleshoot and resolve issues.
• Use available resources and internal tools to support first-call resolution.
• Maintain clear documentation and follow established procedures with attention to detail and empathy.

What We’re Looking For:

• Strong communication skills in English and French, with the ability to understand complex or sensitive inquiries.
• Data entry experience and strong background in verbal/written communication would be an asset.
• Comfortable with Microsoft Office and navigating multiple computer systems.
• Prior call centre or customer service experience.
• Must have a clean criminal record.

Must be willing and able to use your own Windows equipment that meets the following technical requirements:

• Minimum 20 Mbps download / 5 Mbps upload speed, jitter of 20 ms or below.
• Intel i5, AMD Ryzen 5, or better processor.
• Minimum 8 GB RAM and 256 GB storage.
• Windows 10 or higher.
• At least two screens
• A headset or headphones
• Clean criminal record.

Apply today!