JOB OVERVIEW:
● Customer Care Representative Full-Time
● Reports to Customer Care Team Lead
● 100% Remote -- work from home!
RESPONSIBILITIES:
● Answer customers' inquiries with exceptional customer service skills (with an opportunity to be trained on all of our responsive channels depending on volume needs)
● Delivers quality customer satisfaction with every contact
● Meets key individual productivity metrics in line with department goals
● Displays understanding and follow through with policies and guidelines
● Communicate to management regarding issues
● Other duties as assigned
SKILLS:
● Strong verbal and written communication skills
● Fast typing speed (at least 50 wpm or above)
● Tech-savvy and a fast learner
● Customer-focused
● Ability to work under stress to achieve targets
● Previous experience with Zendesk is a plus
● College degree or equivalent preferred
EQUIPMENT, INTERNET AND WORKSPACE REQUIREMENTS:
● A desktop or laptop (2015 or newer, Mac or PC)
● A voice-capable headset, and a webcam to carry out training and work duties.
● Access to high-speed internet with hardwired (ethernet) capability (at least 100 Mbps download speed) with no latency when handling contacts, and communicating with peers/managers via Slack or Zoom.
● A (non-public) dedicated workspace that is free from noise or distraction