Your job
In this role, you’ll conduct business analysis across large, strategic, or complex programs, coordinating multiple analysts and cross-functional partners with minimal oversight. You’ll align business partners on objectives, scope, and success measures, ensuring effective engagement with internal and external stakeholders and vendors. You’ll strategically apply AI and automation to drive consistency, scalability, and efficiency across programs, while anticipating opportunities to reduce manual effort and costs without sacrificing quality.
You’ll communicate complex topics clearly through data storytelling and decision-making frameworks tailored to different audiences. Additionally, you’ll support queue work as needed to meet SLAs and maintain high-quality outcomes, ensuring program objectives are delivered efficiently and effectively.
Who you are
Own the end-to-end analysis workstream across complex programs, sequencing deliverables, managing dependencies, and maintaining a single source of truth for requirements, models, risks, and decisions.
Set and enforce documentation standards (BRDs/FRDs, user stories with acceptance criteria, process/data flows, decision and risk logs) to ensure traceability from requirements to testing and outcomes.
Develop data-driven business cases and executive-ready narratives that inform strategy, funding, and prioritization decisions.
Conduct change enablement at scale, including impact assessments, cutover and communication plans, training inputs, and adoption metrics to ensure successful cross-functional transitions.
Proactively identify, triage, and mitigate risks and interdependencies; prioritize by impact and drive issues to resolution.
Assess and advance AI/automation opportunities, define guardrails, partner on solution design, and quantify measurable benefits (quality, cycle time, cost).
Define measurement frameworks for launches, including KPIs/OKRs, instrumentation needs, and post-launch reviews; mentor peers and codify best practices to elevate team standards.
Who we are
Requires a minimum of 10 years of related experience; or a minimum of 8 years with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience.
Advanced BA Methods at Scale: Own analysis across complex programs; establish high standards for requirements, flows, and documentation quality.
Strategic Problem Solving: Root-cause and systems thinking to craft scalable, sustainable solutions; balance cost, quality, and speed.
Data Storytelling & Executive Influence: Turn telemetry and qualitative input into compelling options and decisions for senior audiences.
Program-level Change & Risk: Anticipate interdependencies, mitigate risks, and communicate change effectively across functions.
AI/Automation Leadership: Drive responsible adoption across programs; reduce manual effort and increase consistency and scalability.
Coaching & Standards: Mentor analysts and peers; uphold craft excellence and documentation standards across projects.
Internal Eligibility Requirements:
Candidates must be a current member of the Operations or Client Success organizations
Candidates must have spent at least 6 months in their current role
Changes in Job Profile due to reorganization/team restructure or the Sales/CS level up/auto promotion process (i.e., Account Executive to Senior Account Executive) do not affect time in role.
Candidates must
not be on an active
formal performance improvement plan (PIP) or have an active written warning on their file at the time of application
Although this role is posted as U.S. Remote, global members of the CS + Ops organization who meet the minimum requirements are also eligible for consideration.
Our mission
As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We're looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.
(*Comscore, Total Visits, March 2025)
Salary Range Disclaimer
The salary range for this role reflects the minimum and maximum compensation for the role. Offers are typically made between the range minimum and the range midpoint. Actual compensation will be determined based on job-related skills, experience, and expertise, as evaluated during the interview process. The range(s) listed is just one component of Indeed's total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), a Paid Time Off policy, and many region-specific benefits. Compensation may also vary based on where a role is performed, as work locations are grouped into geographic pay tiers to reflect cost of labor differences in different geographic markets. Candidates can view geographic pay tiers by location on our career site (https://www.indeed.com/careers/paytiers), and recruiters can confirm how location is considered for a specific role.
Salary Range Transparency
Tier 1 - $98,000 - $146,000 USD per year
Tier 2 - $110,000 - $164,000 USD per year
Tier 3 - $120,000 - $180,000 USD per year
Tier 4 - N/A
Tier 5 - $136,000 - $204,000 USD per year
EEO and Accommodations
Indeed is deeply committed to building a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neuro-diversity, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
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For more information about our commitment to equal opportunity/affirmative action, please visit our Careers page (https://www.indeed.com/careers).
Inclusion & Belonging
Inclusion and belonging are fundamental to our hiring practices and company culture, forming an integral part of our vision for a better world of work. At Indeed, we’re committed to the wellbeing of our employees and on a mission to make this the best place to work and thrive. We believe that fostering an inclusive environment where every employee feels respected and accepted benefits everyone, fueling innovation and creativity.
We value diverse experiences, including those who have had prior contact with the criminal legal system. We are committed to providing individuals with criminal records, including formerly incarcerated individuals, a fair chance at employment.
Those with military experience are encouraged to apply. Equivalent expertise demonstrated through a combination of work experience, training, military experience, or education is welcome.
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Agency Disclaimer
Indeed does not pay placement fees for unsolicited resumes or referrals from non-candidates, including search firms, staffing agencies, professional recruiters, fee-based referral services, and recruiting agencies (each individually, an "Agency"), subject to local laws. An Agency seeking a placement fee must obtain advance written approval from Indeed's internal Talent Acquisition team and execute a fee agreement with Indeed for each job opening before making a referral or submitting a resume for that opening.
AI Notice
Indeed is committed to ensuring fairness and transparency throughout our hiring process. We use artificial intelligence (AI) tools to assist in the screening, assessment, and selection of applicants for this position by analyzing information provided in resumes and applications. Our use of AI does not replace human decision-making.
Unless otherwise notified, Indeed does not use AI constituting an AEDT or an ADMT as those tools are defined in applicable laws.
Reference ID:
2026-47228
The deadline to apply to this position is Thursday, June 18th. Job postings may be extended at the hiring team’s discretion based on applicant volume.
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