Business Support & Operations Manager

Job Description This is a remote position. We are looking for a strategic, tech-savvy professional to join a five-star UK women’s wellness platform. If you live in your project management tools, breathe AI automation, and take pride in managing both people and processes with zero hand-holding, this is your next move. Fully remote and 4 to 5 hours per day. This is a high-accountability, remote position requiring a strategic thinker who thrives in an evolving environment and possesses the professional maturity to act as a primary shield for the Founder. As the Operations Executive, you will streamline systems and manage the delicate balance between high-end customer service and freelancer coordination. You are someone who finds genuine joy in "fixing" workflows and looking after a distributed team of over 60 coaches, ensuring they are supported while maintaining the highest service standards. Key Responsibilities Systems & Process Engineering : Own the project management ecosystem (Trello/Asana/Notion) and replace manual handoffs with automated workflows and documented SOPs. Trainer & Freelancer Management : Oversee the onboarding, scheduling, and client-matching workflows for 60+ self-employed coaches, serving as their primary point of contact and quality controller. Strategic Communication : Manage multiple executive and departmental inboxes, triaging and resolving complex queries while designing systems to reduce future communication volume. Customer Excellence : Protect the organisation’s five-star rating by handling escalations with empathy and speed, building long-term retention into the service model. AI Integration : Actively deploy AI and automation tools (ChatGPT, Claude, Zapier, Make) to compound team output and eliminate administrative bottlenecks. Requirements Experience : 4+ years in operations within a service-based, tech-enabled business (SaaS, marketplace, or agency), specifically during a scaling phase. Management : Proven track record of managing freelancers, contractors, or distributed teams. Communication : Exceptional written English—clear, professional, and warm. Professionalism : Extremely "switched on" and calm under pressure; you are a problem-solver who only escalates to the Founder when necessary. Attention to detail, ability to multi-task and work in a fast-paced environment. Willing to get stuck-in AI-Native : You must already be using AI tools (Claude, ChatGPT) daily to optimise your own workflow. Full home office is essential Project Management : Expert proficiency in Trello (or similar tools like ClickUp/Notion). AI & Automation : Practical experience with Zapier, Make, and Large Language Models (LLMs). Communication Suite : Expert Gmail/Google Workspace and CRM management. Technical Aptitude : Ability to quickly master and optimise a custom-built tech platform. Significant overlap with UK business hours (09:00 – 17:30 GMT) is required. Benefits Autonomy : High-trust environment with a direct line to the Founder. Purpose : Support a mission-driven business dedicated to women’s wellness through peri-menopause, menopause, and beyond. Flexibility : Fully remote role with the potential for hour increases as the business scales. 4-5 hours a day (hours could increase) Significant overlap with UK business hours (09:00 – 17:30 GMT) is required.