Business Intelligence Analyst / Performance Insights

Get to know us Ideals is a global B2B SaaS product company recognized as the most highly rated and customer-centric brand in the secure business collaboration market. Trusted by over 2,000,000 users from 300,000 companies globally, we help people run high-stakes processes and make important decisions with less stress, higher quality, and shorter hours. Ideals Virtual Data Room (VDR) : Secure document sharing and collaboration for due diligence, fundraising, corporate reporting, licensing, clinical trials, and other complex transactions. Ideals Board : Board and leadership collaboration platform for faster, safer, and more compliant decision-making. The role We are looking for a Business Intelligence Analyst / Performance Insights to help us build and operationalize KPI tracking across key business functions. This is a great opportunity for someone who enjoys turning complexity into structure, working deeply with data, and creating clear performance visibility for the business. In this role, you will help design and maintain performance-tracking logic, validate data quality, build scorecards and dashboards, and ensure KPIs are measured consistently and accurately. You will work closely with business stakeholders and partner with technical teams to make performance data reliable, actionable, and easy to use. This role is a strong fit for someone with a BI/analytics background who enjoys solving complex problems, digging into details, and improving systems that do not yet fully exist. What you will do Own the performance measurement infrastructure at Ideals for the long term and become the company's foremost expert on how business performance is measured, tracked, and improved Create and improve scorecards, dashboards, and reporting views in Google Sheets and other available tools Work with large and complex datasets, validate calculations, identify inconsistencies, and troubleshoot data quality issues Translate business measurement needs into structured logic, reporting requirements, and scalable tracking solutions Partner with stakeholders across departments to understand metrics, performance drivers, and reporting expectations Collaborate with stakeholders, BI, data, and technical teams on data sourcing, querying, and integration topics Continuously improve how KPIs are tracked, reported, and interpreted across the organization Use analytical thinking and sound judgment to identify trends, gaps, risks, and opportunities in performance data Apply AI tools thoughtfully to improve workflows and outputs, while validating quality and minimizing risk What you bring Upper-Intermediate English or higher Senior-level experience in BI, analytics, performance reporting, or a similar data-focused function Advanced Excel / Google Sheets skills, including complex formulas, pivot tables, dashboards, and structured reporting Solid SQL skills and experience querying databases such as BigQuery or other similar systems Experience building automated data workflows, scheduled reports, or scripted data pipelines (e.g., SQL-based pipelines in BigQuery, Google Apps Script, or similar tooling) Strong analytical and critical thinking skills, with the ability to spot issues, challenge assumptions, and go beyond surface-level insights Excellent attention to detail and a high bar for accuracy and quality Good understanding of KPIs, business metrics, and how performance should be measured across different functions Ability to work independently in an ambiguous environment and build processes from scratch Curiosity, learnability, and motivation to go deep into a complex topic over time Comfortable working with stakeholders to gather requirements, understand context, and refine measurement logic Nice to have Experience in SaaS, tech, or fintech environments Experience using AI tools in analytical work and validating AI-supported outputs Familiarity with data governance, privacy, or performance measurement best practices across different business functions Our assessment process Screening call with the Talent Acquisition Specialist Test Task Hiring Manager interview Test Task and Presentation Competency-based interview with the Talent Acquisition Specialist What we offer We highly value our people, so we will empower you with all the resources and support to help you reach your full potential. For your best work Remote-first flexibility to shape your ideal workday Home workplace budget Resilient home budget for Ukraine-based teammates Resilient office in Kyiv & co-working expense coverage Individual IT budget for extra equipment Top-tier tech and AI-powered tools For your growth Access to Ideals Academy with numerous courses Investment in external learning and development activities Guidance in Personal Development Plan creation Professional literature and subscriptions coverage Support of your passion as a speaker or writer Internal talent mobility opportunities For your well-being Medical insurance and Wellness Package for sports activities Full coverage of mental health sessions for Ukrainian teammates Funding for sports competitions 20 business days of paid time off per year Unlimited health-related time-off Extra perks Budget for meetups with your local team Generous internal referral program Our culture At Ideals, we believe real mastery takes time. We create an environment where people can go deep, build true expertise, and make a lasting impact - not just deliver quickly. Commitment, Excellence, Collaboration, Trust, and Care are at the heart of how we work. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we create a team where talents feel at ease and work to the best of their abilities. Discover more . Ideals is an equal opportunity employer Ideals is made up of people from a wide variety of backgrounds and lifestyles. We embrace diversity and invite applications from people from all walks of life. We don’t discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, or citizenship.