Business Analytics Specialist

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. Let’s build what’s next, together. What this role is all about Stay updated on product and feature releases, and regularly analyze your field to stay updated on regional developments, geopolitical factors, and competitor actions. Monitor active clients and suppliers for any deviations or potential disruptions. Maintain a comprehensive technical and commercial understanding of products, solutions, and key performance metrics, and develop predictive models to forecast future performance. Collect and document all relevant business and general technical information for large customer and supplier deals within your designated area. What you’ll do Business Process Optimization Identify and act on opportunities for optimizing and automating internal processes. Core Business Analytics Actively use internal tools to gather information and turn it into insights. Advise on data hygiene processes and understand how data is collected and affected by production changes. Monitor and support quality of service by researching new suppliers for better profitability and quality, staying aware of market changes, and generating business insights to drive growth. Suggest optimal business models with customers (supplier, client, partner) based on internal analysis. Participate in specialized and strategic project teams, providing data-driven insights and recommendations. Proactively analyze revenue and churn to achieve regional and departmental OKRs. Data Driven Decision Making Calculate market potential and profitability from initial project stages, working to improve monetization. Support risk and multi-scenario analysis, and prepare ROI models for pricing approvals or low-level commitments. Support approving pricing strategies, business models, special deals, and custom pricing analyses to maximize profitability. Education & Enablement Educate new team members and participate in onboarding, supporting enablement sessions within the team, division, and beyond when needed. Profitability Optimization Analyze and react based on Profit and Loss reports (group, product, market, region, etc.), suggesting actions and plans to improve profitability. Stakeholder Engagement Collaborate closely with external and internal stakeholders, maintaining efficient communication, sharing practices, and suggesting operational improvements. Proactively promote the PM department to various stakeholders. Strategy Execution Follow the defined regional strategy covering products, channels, and suppliers from both customer and supplier perspectives. Maintain high-level oversight and understanding of key performance metrics, profitability, and industry trends. Understand and apply internal processes and practices (e.g., pricing, customer lifecycle) and department/company policies. Understand and advocate for the execution of the company's strategy and goals, focusing on profitability. Facilitate qualitative discussions on company strategy with a focus on supporting profitability for specific products or regions, including evaluating features and market positioning. Why you'll love it here • Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. • Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. • ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. • Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. • Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. • Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. • International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. Diversity drives connection Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace. No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity. Read more about our hiring process . #LI-DM1