Business Analyst - Retail

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact. What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model . Job Description Key Responsibilities May Include: Analyse retailer operational data, including asset flows, stock deviations, and cycle times to produce insights that improve account performance and operational accuracy. Monitor account health by identifying emerging issues, implementing corrective actions, and ensuring timely resolution in partnership with retailer account managers. Lead reconciliation and audit activities across assigned retailer portfolios, ensuring data integrity, accurate reporting, and alignment with compliance requirements. Prepare and communicate KPI and performance reports, translating data into insights that support customer decision‑making and enhance account transparency. Identify opportunities for operational improvement and customer value creation, proposing solutions that strengthen supply chain efficiency and customer outcomes. Resolve customer inquiries including disputes, discrepancies, and service challenges using root cause analysis to recommend sustainable, long‑term improvements. Partner with cross‑functional teams (e.g., Sales, Supply Chain, Finance, IT) to coordinate seamless service delivery and support execution of retailer account strategies. Contribute to the development and adoption of predictive and proactive account health metrics, supporting continuous improvement and enhanced performance management. ** YOUR MISSION ** – WHAT WILL YOU DO? * You maintain a clear helicopter view of our control KPIs, identify trends, risks and opportunities and work on these together with your field-based colleagues. You translate data, together with the reporting team and local stakeholders, into clear and usable reporting that helps our Retail department make strong decisions. You actively contribute within the Retail Office Team to optimizing processes, data flows and working methods. You investigate and support initiatives that contribute to better asset protection, higher productivity and stronger relationships with retailers. ** WHAT WE ARE LOOKING FOR ** Analytical, critical and curious Proactive, independent and accurate Strong communicator and a true team player Driven by continuous improvement Affinity with data, reporting, deeper analyses, automation - using, among others, Analysis for Office, VBA, Power Query Result-oriented and able to explain complex matters clearly to all levels within the organisation Business insight and interest in technological trends Strong command of English; good knowledge of Dutch is a plus ** WHAT WE OFFER ** Lunch voucher STI Bonus Plan Laptop Hospital Insurance fully paid by CHEP for employee and it’s family Ambulant plan with option to add family members Group Insurance Eco Vouchers – 250€ per year – pro rated months worked at CHEP in that year End Year premium Workweek of 40 hours per week – 20 days of annual leave + 12 ADV days (1day per worked month) Remote Type Hybrid Remote Skills to succeed in the role Account Management, Adaptability, Customer Engagement, Customer Journey Analysis, Customer Satisfaction, Data Analytics, Data Integrity, Empathy, Experimentation, Issue Management, Process Improvements, Relationship Management, Root Cause Analysis (RCA), Taking Ownership, Teamwork, Understand Customers We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class. Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [email protected].