About this role
Responsibilities Lead requirements-gathering sessions with stakeholders to capture business objectives. Analyze and document current processes; identify opportunities for improvement. Develop business cases outlining costs, benefits, and risks. Create functional specifications, use cases, and user stories for implementation. Collaborate with IT and business teams to ensure solution alignment. Conduct impact analysis for proposed changes and enhancements. Support testing and quality assurance to validate business requirements. Prepare training materials and deliver end-user training sessions. Act as liaison between end-users, technical teams, and consultants. Consolidate findings into clear documentation for decision-making. Must-Have Qualifications Bachelor’s degree in Computer Science, Commerce, or equivalent. 10+ years as a Business Analyst in complex environments. 5+ years in process analysis and re-engineering. 5+ years writing requirements, use cases, and user stories. 5+ years working in Agile project environments. Strong political acumen and critical thinking skills. Exceptional communication and client relationship skills. Proven ability to frame problems and integrate information for decisions. Nice-to-Have IIBA certification (CBAP or similar). Knowledge of BABOK framework. Previous experience in government or public sector projects. Tools/Tech: Business Analysis frameworks (BABOK), Agile methodologies, MS Office Suite, collaboration tools.