Billing Analyst

Join the team leading the next evolution of virtual care. At Teladoc Health, you are empowered to bring your true self to work while helping millions of people live their healthiest lives. Here you will be part of a high-performance culture where colleagues embrace challenges, drive transformative solutions, and create opportunities for growth. Together, we’re transforming how better health happens. Summary of Position The Billing Analyst I is responsible for performing accounting and financial work involving billing preparation, research, analysis, recording, reconciliation and reporting for the organization under general supervision . Essential Duties and Responsibilities P erform routine account research, analyze variances and prepare appropriate reports for assigned book of business ( BoB ). Perform month-over-month analysis, researching and resolving invoicing discrepancies and explaining variances. Complex billing issues may require general supervision. Coordinate with Client Manager, Client Services, Sales, and Ops when as needed to address client special requests, new agreements/contract amendments, issues identified with client set up and/or billing and to reconcile accounts . Address activities assigned from Advanced Oracle Collections within 48 hours of receipt, unless otherwise noted or agreed upon. Answer and respond to internal and external calls and emails in a timely manner (48 hours or less, unless otherwise noted) . Process and record debit and credit adjustments on assigned client accounts while adhering to department policy and internal controls. Prepare c ustomer account reconciliation s within appropriate period as identified in internal policies . Process special instruction billing for book of business on a monthly basis , while appropriately updating as circumstances change . Communicate with internal and external customers in a timely manner . Escalate intermediate and complex issues, delays and concerns in a timely manner to direct manager. Work collaboratively with Billing, Collections and Cash Applications ensuring clear and timely communicat ion of customer issues, manual billings and other important factors to ensure customer satisfaction . The time spent on each responsibility reflects an estimate and is subject to change dependent on business needs. Supervisory Responsibilities No Mandatory Qualifications 2+ years of experience in billing Solid analytical, organizational, and problem-solving skills Ability to read and understand contracts as it relates to billing Ability to read and interpret sales contracts and related legal documents Solid English communication skills, both written and verbal Ability to work independently and as part of a team Proficient in Microsoft Office (Word, Outlook, PowerPoint) Intermediate knowledge of Excel Preferred Qualifications Accounts Receivable experience Experience with CRM (e.g., Salesforce) and/or ERP systems (e.g., Oracle) #LI-MM2 #LI-Remote As part of our hiring process, we verify identity and credentials, conduct interviews (live or video), and screen for fraud or misrepresentation. Applicants who falsify information will be disqualified. Why join Teladoc Health? Teladoc Health is transforming how better health happens. Learn how when you join us in pursuit of our impactful mission . Chart your career path with meaningful opportunities that empower you to grow, lead, and make a difference. Join a multi-faceted community that celebrates each colleague’s unique perspective and is focused on continually improving, each and every day. Contribute to an innovative culture where fresh ideas are valued as we increase access to care in new ways. Enjoy an inclusive benefits program centered around you and your family, with tailored programs that address your unique needs. Explore candidate resources with tips and tricks from Teladoc Health recruiters and learn more about our company culture by exploring #TeamTeladocHealth on LinkedIn . As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status, or pregnancy). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind. Teladoc Health respects your privacy and is committed to maintaining the confidentiality and security of your personal information. In furtherance of your employment relationship with Teladoc Health, we collect personal information responsibly and in accordance with applicable data privacy laws, including but not limited to, the California Consumer Privacy Act (CCPA). Personal information is defined as: Any information or set of information relating to you, including (a) all information that identifies you or could reasonably be used to identify you, and (b) all information that any applicable law treats as personal information. Teladoc Health’s Notice of Privacy Practices for U.S. Employees’ Personal information is available at this link .