Why SoftwareOne?
SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you'll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.
The role
Bilingual IT Support Associate
Full time | Modelo: Hibrid | Mexico City
Do you enjoy solving user challenges and improving Sales & Marketing systems used by teams worldwide?
Ready to collaborate with global teams to test, launch, and support new digital solutions?
This role focuses on supporting and improving Sales & Marketing systems (including ERP and CRM) as part of SoftwareOne's digital transformation. You will act as the main point of contact for users and stakeholders, helping resolve issues, gathering feedback, and identifying system enhancements. Working closely with business and technical teams, you will support system rollouts, communicate updates, define requirements, and help implement improvements aligned with company strategy. Additionally, you may provide training to ensure users can effectively and efficiently use the tools.
Key Responsibilities
Deliver engaging user trainings and create clear, easy-to-understand training materials.
Identify user needs and translate them into targeted training and support activities.
Support the rollout of new features with a strong focus on user readiness and adoption.
Communicate release changes and updates across multiple countries and channels.
Gather user feedback and translate insights into actionable improvements.
Provide hypercare and first-level support during and after system transitions.
Collaborate closely with Product, Development, and global stakeholders to ensure
smooth deployments.
Contribute to change management efforts by guiding users through new processes and tools .
What we need to see from you
Intermediate experience working in IT/Software Consulting
Experience providing 1st/2nd line IT support and proven work experience in IT support customer care.
Excellent verbal and written communication in English and Spanish.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Proven work experience with ERP systems (Microsoft Navision or Business Central is a plus).
Experience In Requirements/UAT/Feedback Engineering For Systems And Applications
Desirable Skills
Experience working with Sales & Marketing applications in a technical, consulting, specialist, or key user role.
Experience working in an international company with globally distributed teams.
Additional Language Skills Such As Portuguese, German, Or French.
Soft Skills
Strong communication skills, with the ability to collaborate with stakeholders at all seniority levels globally.
Customer-centric mindset with the ability to understand and empathize with user needs.
Proactive and self-motivated, willing to challenge the status quo and suggest improvements.
Strong problem-solving skills and attention to detail.
Why should you join the team?
Employee Recognitions Programs
A variety of training and development opportunities
A work-life balance
Vacations
Employee Referral Bonus Program
Diverse team interaction
Giving back to society- employee initiatives
ONE TREE PLANTED -> one tree for each hiring globally.
Corporate events/ team buildings
Job Function
IT & Solutions
Accommodations
SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.
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