Job Title: Behavioral Health Patient Coordinator
Position type: Full-Time
Work hours: 8:00 AM to 4:30 PM Pacific Daylight Time (30-minute Lunch)
Work days: Monday to Friday
Salary: $5 - $6 per hour, depending on experience
Workplace: Remote
Preferred Candidate Location: Philippines
Our client is seeking a reliable, empathetic, and highly organized Behavioral Health Patient Coordinator to support patient communication, scheduling, insurance workflows, and front desk coordination for a growing behavioral health practice.
This role is essential to helping the practice maintain smooth day-to-day operations, improve patient responsiveness, and reduce administrative overload for the internal team. The practice currently supports a high volume of patients across multiple providers, and the client is looking for someone who can provide dependable administrative and patient coordination support while maintaining professionalism, empathy, and operational consistency.
As the Behavioral Health Patient Coordinator, you will primarily focus on phone call management, appointment scheduling, insurance verification, prior authorizations, and patient coordination workflows. You will also assist with referral processing, administrative billing support, and medication refill coordination when needed.
The ideal candidate has prior healthcare administrative experience—preferably within mental health or behavioral health settings—and is comfortable managing a high volume of patient communication throughout the day. Strong reliability, accountability, and professionalism are critical, as the client highly values consistency and dependable support.
This is an excellent opportunity for someone who enjoys patient interaction, thrives in fast-paced healthcare environments, and takes pride in helping improve both patient experience and operational efficiency.
Scope of Work / Responsibilities
Patient Communication & Front Desk Coordination
- Answer inbound patient calls and assist with patient inquiries
- Provide appointment reminders and scheduling support
- Communicate professionally and empathetically with patients
- Help reduce missed calls and improve patient responsiveness
Insurance Verification & Prior Authorizations
- Verify insurance eligibility and benefits through Availity and payer portals
- Assist with prior authorization workflows and insurance follow-up
- Support insurance-related administrative coordination
Scheduling & Referral Coordination
- Manage appointment scheduling and calendar coordination
- Assist with referral processing during downtime
- Support in-house scheduling and patient follow-up workflows
Billing & Administrative Support
- Assist with administrative billing-related tasks
- Support medication refill coordination when needed
- Maintain organized documentation and communication workflows
Top 3 Priorities
1. Patient Communication & Phone Call Management
Provide timely, professional, and empathetic communication while helping reduce missed calls and improve patient responsiveness.
2. Insurance Verification & Prior Authorizations
Ensure accurate insurance verification and support efficient authorization workflows to maintain smooth patient care coordination.
3. Scheduling & Administrative Coordination
Support appointment scheduling, referral processing, and administrative workflows to reduce operational burden on the internal team.
Required Skills and Experience
- Previous experience in a healthcare administrative, patient coordination, or behavioral health support role
- Mental health or behavioral health experience strongly preferred
- Experience handling patient communication, scheduling, insurance verification, and administrative workflows
- Strong reliability and consistent attendance (critical requirement)
- Professional, empathetic, and patient-focused communication skills
- Ability to multitask and manage high administrative volume efficiently
- Comfortable working independently with minimal supervision
- Strong organizational skills and attention to detail
- Ability to communicate clearly and professionally with patients and providers
Required Systems & Tools Experience
Experience with the following systems is strongly preferred:
- Practice Fusion
- Availity
- RingCentral
- Microsoft Teams
Ideal Candidate Profile
The ideal candidate is:
- Reliable, accountable, and dependable
- Calm and professional under pressure
- Empathetic and patient-focused
- Organized and detail-oriented
- Proactive and solutions-oriented
- Comfortable working in fast-paced healthcare environments
- Able to communicate naturally and professionally with patients and staff
Basic Requirements
- Must be proficient in speaking and writing English very clearly
- Must have relevant work experience
- Be able to submit an NBI clearance and/or Local Police Clearance background check before onboarding [mandatory]
- Must be available for video meetings with your camera on (when needed)
Technical Requirements
- Device: Reliable laptop or desktop computer.
- Internet: High-speed connection (minimum 25 Mbps).
- Audio: Noise-canceling headset.
- Video: Webcam for virtual meetings.
- Workspace: Quiet, professional environment.
- Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
- Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
- HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
- Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
- Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
- Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
- Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
- Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.
These are optional resources and client-approved allowances available to you as an independent contractor. Any resources, trainings, or allowances listed are optional contractor perks and not employee benefits.