Position Summary
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Under the direction of the Regional Agency Manager, this position supports an agency program by performing agency visits, monitor agent operations, deliver sales and marketing support, expanding the company's book of business, insure implementation of agent corrective actions and compliance with company policies and procedures.
Essential Duties and Responsibilities
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To perform this job successfully, an individual must be able to perform the following satisfactorily.
Be knowledgeable about the title insurance industry and trends.
Identify prospective Agents, lead generation and conversion.
Contact new and existing Agents to discuss needs. Maintain contact lists and follow up with Agents to continue building relationships.
Emphasize the features of Alliant National to highlight how they solve agent problems. Be an expert in solving Agent needs.
Meet designated sales numbers by customizing marketing strategies to engage Agents and increasing remittances.
Help Agents lower their risks, their costs and expand their business and build exceptional loyalty to Alliant National by our Agents, building exclusivity of our brand.
Represent Alliant National at various industry events.
Negotiate prices and terms and prepare agreements.
Monitors departmental performance, identifying and facilitating opportunities to increase productivity and efficiency.
Manages day-to-day aspects of the department and its personnel to ensure projects are completed and goals and agent needs are met.
Collaborates with other managers to plan, direct, and coordinate programs and projects.
Collaborates with other managers to analyze costs, benefits, and losses of company profits. Assist Regional Agency Manager in profitability analysis of agents.
Drafts, submits, and presents various performance and management reports.
Manages conflicts and resolves complaints about or within the department.
Recruits a strong base of the 'finest' agents in the State Market.
Makes reports to Regional Agency Manager or as directed, pertaining to title insurance reports or Quality Assurance Reviews findings.
Participates in audits of agents' premium production and policy inventory reconciliations.
Responsible for the timely collection of accounts receivable.
Follows up on Quality Assurance Findings to insure the implementation of corrective actions and status of recommendations.
Monitor agents' compliance with regulatory requirements and advises Regional Agency Manager, President and Executive Management of critical issues and recommended action.
To deliver the education programs already in place and add State specific programs to enhance training and education offerings to agents.
Evaluate agent operations, measures performance, analyze results, and prepare periodical and special reports for agents as requested.
Performs other related duties as assigned.
Supervisory Responsibilities:
May hire and train new staff or assist management with this process.
Coordinates and oversees the day-to-day workflow of designated staff within the department.
Conduct performance evaluations that are timely and constructive.
Assists the manager with personnel actions, including discipline and termination of employees in accordance with company policy and HR.
Competencies:
To perform the job successfully, an individual should demonstrate the following:
Achievement Focus
- Demonstrates persistence and overcomes obstacles. Measures self against standard of excellence. Recognizes and acts on opportunities. Sets and achieves challenging goals. Takes calculated risks to accomplish goals.
Communications
- Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
Managing Customer Focus
- Develops new approaches to meeting customer needs. Establishes customer service standards. Monitors customer satisfaction. Promotes customer focus. Provides training in customer service delivery.
Managing People
-- Develops employee skills and encourages growth. Inclusive in planning. Makes self-available to employees as needed. Provides direction and gains compliance. Provides regular performance feedback.
Planning and Organization
- Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner.
Problem Solving -
Develops alternative solutions. Gathers and analyzes information skillfully. Identifies problems in a timely manner. Resolves problems in early stages. Works well in group problem solving situations.
Qualifications
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To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
Associate's degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
Language Ability:
Read, analyze, and interpret business, professional, technical, or governmental documents. Write reports, business correspondence and procedure manuals. Effectively present information and respond to questions from managers, customers, and the public.
Reasoning Ability:
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Computer Skills:
Proficient in Microsoft Suite
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Work Environment
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The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate.
The position is remote. Extensive travel is required, must be able to travel by car or air as needed. Occasional extended workdays are required, some of the travel and customer entertainment will be in the evenings and weekends.
*Please refer to Agency Manager expectations for general outline of position.
Physical Demands
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The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is typically moderate.