Position Summary:
We are looking for an Automotive Tech Support (SDQ) who is passionate about European cars and loves solving technical challenges. In this role, you'll be more than just support—you'll be a trusted advisor, helping enthusiasts and professionals navigate their automotive needs with confidence. Your deep automotive knowledge, problem-solving skills, and commitment to top-tier service will empower customers to make informed decisions while building trust and lasting loyalty.
Responsibilities
:
Guide customers with confidence
– Provide expert pre-purchase support via phone, chat, and email to ensure customers get the right parts for their repairs.
Solve real-world automotive challenges
– Troubleshoot post-purchase issues, from error orders to job-specific part replacements.
Be the expert others rely on
– Support customer service team members by handling advanced technical escalations.
Keep things running smoothly
– Accurately document customer interactions, resolve cases efficiently, and maintain workflow adherence.
Make a bigger impact
– Identify recurring issues, collaborate with internal teams, and help improve products and processes.
Shape the future of European car parts
– Work with technical content and product teams to enhance fitment accuracy and descriptions.
Share your knowledge
– Contribute to internal knowledge bases and document common technical solutions.
Stay ahead of the curve
– Keep up with the latest European vehicle technologies and industry advancements.
Required Skills/Abilities:
Advanced English proficiency.
Passion for European cars, including ownership experience and/or European car community engagement.
The ability to clearly and professionally explain complex technical concepts via phone, chat, and email is required.
Proficiency in computer use and comfort with technology and digital tools in a professional office setting is required.
Strong multitasking abilities and capable of handling multiple customer inquiries in a fast-paced environment.
Exceptional written and verbal communication skills.
Education and Experience:
1+ years of experience in Customer Service or Tech Support in BPO (preferred).
Hands-on experience in car repair and demonstrate a working knowledge of car parts (preferred).
Work Modality:
Hybrid