Atlassian Expert Consultant

We are seeking an experienced Atlassian Expert Consultant to join our team. The ideal candidate will have a strong understanding of Atlassian products, including Jira, Confluence, and Bitbucket, and will work on various projects to implement and optimize these tools for our clients. Key Responsibilities: * Proven hands-on experience with Jira Software, Jira Service Management, Confluence, and Bitbucket. * Strong experience supporting both Atlassian Cloud and Data Center environments. * In-depth knowledge of Agile (Scrum, Kanban) and ITSM frameworks (ITIL preferred). * Design, deploy, configure, and maintain Jira Software, Jira Service Management, Confluence, and Bitbucket in both Cloud and Data Center environments. * Lead end-to-end implementations including requirements gathering, solution design, configuration, migration, testing, go-live, and post-go-live support. * Perform migrations between Server/Data Center and Cloud, including data integrity validation and performance optimization. * Configure projects, workflows, issue types, screens, fields, permissions, schemes, SLAs, automation rules, and service catalogs. * Administer users, groups, roles, and access controls in alignment with security and compliance requirements. * Develop and maintain automation rules and scripts to extend platform capabilities (e.g., Groovy, Python, Bash, PowerShell, REST APIs). * Integrate Atlassian tools with third-party systems such as identity providers, CI/CD pipelines, monitoring tools, and enterprise applications. * Customize dashboards, reports, and KPIs for Agile, ITSM, and management use cases. * Manage and support Atlassian Data Center deployments including clustering, load balancing, shared storage, and high availability. * Monitor system performance, troubleshoot issues, and implement tuning and scaling strategies. * Plan and execute upgrades, patching, and maintenance with minimal downtime. * Ensure backup, restore, and disaster recovery procedures are documented and tested. * Implement security best practices including authentication, authorization, encryption, and audit logging. * Collaborate with security teams to address vulnerabilities and compliance requirements. * Maintain documentation for system architecture, configurations, and operational procedures. * Act as a trusted advisor to stakeholders, translating business needs into technical solutions. * Provide user training, knowledge transfer sessions, and clear technical documentation. * Offer Level 2/3 support and incident/problem resolution for Atlassian platforms * Experience working with REST APIs and webhooks. General IT Knowledge * decent understanding of databases. * Strong grasp of security fundamentals including IAM, authentication protocols (SSO, SAML, OAuth), and access control. * Good knowledge of networking concepts such as DNS, load balancing, firewalls, and proxies. * Hands-on experience administering and troubleshooting Linux and Windows environments. Communication & Professional Skills * Full professional proficiency in English (written and spoken) is mandatory. * Strong analytical and problem-solving skills. * Ability to work independently and collaboratively in cross-functional teams. * Professional, structured, and customer-focused approach.