Associate, People Operations

About Us MoneyHero Limited (NASDAQ: MNY) is a leading tech- and AI-powered personal finance aggregation and comparison platform that provides consumers with actionable insights to discover, compare, and choose the best financial products with confidence — bringing data intelligence and seamless digital access across insurance and banking solutions. The Company operates in Singapore, Hong Kong, Taiwan and the Philippines. MoneyHero had over 300 commercial partner relationships as at 31 December 2025, and had approximately 5.1 million Monthly Unique Users across its platform for the year ended 31 December 2025. What We Offer You will be entitled to a competitive salary and attractive benefits, including: Annual leave, birthday leave, tenure leave, international remote work leave, and more Professional trainings, career advancement and internal mobility opportunities Competitive benefits including insurance and mental wellness program About the Job We are looking for a detail-oriented and execution-driven People Operations Specialist based in Hong Kong to support payroll, HR operations and Workplace experience for Hong Kong and Taiwan. This role plays a key part in ensuring payroll accuracy, compliance with local regulations, and delivering a great employee experience. You’ll also support local office administration and collaborate on regional People & Talent initiatives. The Senior Associate, People Operations will be responsible for: Payroll & Compliance (Hong Kong & Taiwan) Manage end-to-end payroll processes for Hong Kong, ensuring timely and accurate execution in collaboration with internal stakeholders and payroll vendors. Oversee monthly payroll processing, including salary, allowances, statutory deductions, and off-cycle payments, ensuring accuracy and confidentiality. Maintain and update employee payroll data in line with HK and TW statutory requirements, ensuring alignment between HR systems and payroll records. Administer statutory filings and contributions in compliance with: Hong Kong: MPF, IRD, Employment Ordinance requirements (Good to have) Taiwan: Labour Insurance, National Health Insurance, Tax Bureau requirements Process final payments for resigning employees, including salary, leave encashment, and tax clearance where required. Respond to employee payroll and tax-related queries in accordance with the SLA promptly and professionally. Employee Lifecycle Support Prepare and maintain accurate employee records, offers, contracts, and related documentation in Workday, ensuring data integrity and timely updates across the employee lifecycle. Manage and process work pass applications, renewals, and cancellations in accordance with country regulations. Coordinate end-to-end onboarding and offboarding processes, including working with IT for access setup, workspace allocation, equipment distribution/return, and orientation coordination to ensure a smooth employee experience. Assist in the administration of probation reviews, contract amendments, internal transfers, and other employment changes, including preparation of relevant letters and system updates. Ensure all statutory and compliance-related filings are submitted accurately and on time, including documentation for audits or regulatory requirements. Provide operational support during performance review cycles, including data consolidation, system input, and coordination with managers and HRBPs for compensation planning and employee movement tracking. Address employee questions and concerns, ensuring accurate information and positive employee experience. Office and Facilities Management (Hong Kong ) Manage day-to-day office needs: pantry, stationery, courier, and vendor coordination Liaise with building management for facilities, security, and maintenance Support internal events and office activities in collaboration with regional teams Benefits & Insurance Assist employees with enrolment, changes, and claims related to company-sponsored insurance plans, wellness programs, and other employee benefits, ensuring clear communication and timely support. Maintain accurate records of benefits eligibility, entitlements, and utilization in accordance with local regulations and internal policies for both Hong Kong and Taiwan. Liaise with insurance brokers, third-party administrators, and wellness vendors to resolve claims-related queries, track service issues, and enhance employee experience. Monitor benefit plan usage, flag anomalies, and support periodic reviews to ensure competitiveness, compliance, and operational efficiency. Provide guidance to employees on benefit offerings and assist with documentation required for claims or benefit updates. HR Systems & Data Management Maintain accurate and up-to-date employee data in Workday, ensuring consistency across platforms by aligning changes with external systems. Drive improvements in data accuracy and process efficiency by reducing reliance on manual trackers and promoting automation and standardized workflows. Support internal and external audits, compliance checks, and HR reporting requirements by ensuring documentation and records are properly organized, complete, and accessible. Collaborate with relevant stakeholders to identify system gaps and support continuous process improvement initiatives across the employee lifecycle. Ensure confidentiality and data protection protocols are strictly followed in handling employee information. In this role, we are looking for someone with: 2-3 years of experience in HR operations or payroll, ideally in a regional or cross-border role Solid knowledge of HK payroll, tax and statutory filings Strong proficiency in Gsuite, Excel, including use of formulas, pivot tables, and functions for reconciliation and reporting Hands-on experience with HRIS systems (Workday preferred) and spreadsheet tools Strong attention to detail, organization skills, and ability to multitask Excellent communication skills and comfort working across teams and time zones A proactive, service-oriented mindset with a focus on continuous improvement #MoneyHero #LI-BP1 #LI-Hybrid What can you expect from us? Impact : We are actively empowering and connecting people to a better financial future. Join us if you want to help us achieve our mission. Work : We have a team of over 350 talented individuals in 4 markets who are hyper passionate about building innovative financial solutions and making an impact on people’s lives. Culture : We take our work seriously but don’t hesitate to keep things light. We can only create magic when we have a little bit of fun. Thrive : We launched in 2014, and now help over 10 million monthly users make the best financial decisions. Accelerate your career and become a pioneer in your field with a leading fintech company that seeks to push the boundaries of your imagination and is committed to growing your career. Reputation : We are backed by world-class organizations and companies and have raised over US$110 million from investors including Experian, Pacific Century Group, IFC - a member of the World Bank Group EEO Statement MoneyHero Group is an equal opportunity employer. We value, support and respect all individuals and is committed to maintaining an inclusive and diverse working environment. Decisions in hiring are based on business needs, requirements of the job and individual qualifications and shall not be influenced by any consideration of race, ethnic or national origin, religion, sex (including gender identity and/or expression), age, sexual orientation, marital status, parental status, disability, genetic information, political affiliation or other applicable legally protected characteristics. Important Information for Job Applicants Recruitment fraud and fake job postings have become increasingly common and sophisticated. At MoneyHero Group, we are committed to maintaining a fair, transparent, and secure hiring process, and we take candidate trust and safety seriously. Most legitimate opportunities at MoneyHero Group are published on our official careers portals, and our Talent Acquisition team will contact candidates only through authorized channels and official MoneyHero Group email addresses. For selected executive-level or confidential searches, we may partner with trusted recruitment firms, and candidates may be contacted by authorized recruitment partners engaged by MoneyHero Group. MoneyHero Group will never request payment or ask candidates to share sensitive personal or financial information, such as banking details, during the recruitment process. If you are contacted by someone claiming to represent MoneyHero Group and are unsure whether the communication is genuine, or if you receive a message about a MoneyHero Group opportunity that is not listed on our official careers portals, please contact us directly at [email protected] to verify.