Associate – Interpretation Support (WFH)

🌟 We're Hiring: Associate – Interpretation Support (WFH)! 🌟

We are looking for a detail-oriented and dedicated Associate to provide interpretation support in a dynamic work environment. The ideal candidate will possess strong linguistic skills, cultural sensitivity, and the ability to facilitate communication effectively across various platforms.

📍 Location: Kuala Lumpur, Malaysia
⏰ Work Mode: Flexible office & remote
💼 Role: Associate – Interpretation Support

Key Responsibilities

• Provide accurate, meaning-for-meaning consecutive interpretation over the phone
• Support interpretation across industries including healthcare, insurance, finance, emergency lines, and related sectors
• Maintain professionalism, tone, and pace during live calls
• Follow interpreter protocols, company policies, confidentiality requirements, and industry ethics
• Remain neutral during interpretation without adding personal opinions or assumptions
• Build and maintain strong terminology knowledge relevant to interpretation use cases
• Attend training sessions, quality reviews, coaching, and feedback discussions
• Ensure reliable attendance and adherence to assigned work schedules
• Handle urgent, stressful, or sensitive calls professionally and calmly
• Ensure compliance with privacy and data protection standards
• Work independently while maintaining effective communication with supervisors and team members
  
  

Required Skills & Qualifications

• Strong listening, comprehension, and interpretation skills
• Good understanding of cultural and linguistic differences
• Ability to manage multiple call scenarios and adapt quickly
• Professional and calm communication style, especially during sensitive or emergency calls
• High attention to detail and interpretation accuracy
• Strong commitment to confidentiality and professionalism
  
  

Preferred Experience

Candidates with experience in any of the following fields are preferred:

• Interpretation / Translation
• Healthcare industry
• Media / Journalism
• BPO / Contact Center / Customer Service
  
  

Qualification

• SPM / High School Graduate, Diploma, or Bachelor’s Degree
• Candidates with comparable professional experience may also be considered
  
  

Experience Range

0 – 5 years experience
Freshers are welcome to apply