Freelancer Korean Player Support Agent

Side is a global video game development and services provider, offering technical and creative solutions to many of the largest developers and studios around the world. Founded in 2009 and drawing on 30+ years' experience from our parent company in Japan, Side has since grown to become a global force with 15+ studios in over a dozen countries across North America, Europe, South America, and Asia.Our industry-leading services include game development, art production, audio production, quality assurance, localization, localization QA, player support, community management, and datasets. We're seeking a Korean Player Support Agent who will provide excellent service and advise on technical issues. RESPONSIBILITIES Providing customer support and technical issue resolution via email, chat, social media, and other online platforms. To be able to handle multiple concurrent chat and email, outbound calls interactions while addressing frequent start and stops from emails, social media interactions, and other online platforms. Identifying correcting and advising on technical issues in the customer’s computer, mobile app, and/or video game console. Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing. Escalating real-time issues to client/supervisor. Translate Korean to English and vice versa. Report and minutes writing in Korean and/or English English (fluent), Korean (fluent, native) Requires to work on weekends and public holidays with a fixed schedule. Strong in both written and communicating in English and Korean - in order to liaise with Korean speaking associates Ability to deliver excellent customer service quality utilizing soft skills Able to understand games from a gamer’s perspective and give in-depth gaming and PC/console troubleshooting support Ability to solve and analyze information accurately with appropriate speed and guidelines Team player Those with a strong interest in games are preferred but we do welcome fresh graduates or those without customer service experience and gaming experience Benefits Opportunities for promotion Casual Environment (e.g. T-shirts) Medical Regular hours, Mondays - Fridays 1 year contract