Assistant Property Manager

Assistant Property Manager (Remote - US Hours)

• Reports To: Vice President, Operations
• Employment Type: Full-Time Contractor
• Location: Remote (Global)
• Core Hours: Monday - Friday, 9:00 AM - 5:00 PM EST (Requires flexibility between 8:00 AM - 6:00 PM EST)
  
  

Role Overview

We are seeking a highly disciplined and experienced Assistant Property Manager to oversee a growing portfolio of industrial and retail assets. The ideal candidate possesses deep fluency in commercial lease structures (including NNN and CAM reconciliations) and thrives within a structured, systems-driven environment.

In this role, you will serve as a critical operational anchor, ensuring seamless tenant relations, rigorous financial oversight, and proactive vendor management while maintaining AppFolio as the absolute source of truth.

Core Responsibilities

• Tenant Relations & Experience
• Standard of Excellence: Maintain a strict, non-negotiable 24-hour response time for all tenant inquiries.
• Sentiment Management: Actively engage with tenants to ensure a Net Promoter Score (NPS) greater than 8.
• Escalations: Professionally de-escalate and resolve complex tenant issues with diplomacy and poise.
• Rent Collection & Delinquency Management
• Financial Oversight: Conduct daily monitoring of rent accounts and ledgers within AppFolio.
• Delinquency Control: Proactively manage collections to ensure fewer than 5 tenants exceed 15 days delinquent, with a strict target of zero tenants exceeding 30+ days delinquent.
• Compliance: Execute formal late notices and legal follow-ups in strict accordance with lease terms.
• Maintenance & Vendor Management
• Procurement: Source, evaluate, and secure a minimum of three (3) competitive quotes for all maintenance and repair issues.
• Coordination: Oversee approved vendors post-authorization to ensure timely, high-quality completion of work.
• Work Order Administration: Manage the lifecycle of maintenance requests, ensuring all work orders are accurately closed out in the system.
• Risk Management & Compliance
• Documentation: Meticulously track Certificates of Insurance (COIs) and ensure absolute compliance with all individual lease requirements.
• Data Integrity: Maintain flawless, organized digital records and documentation across all platforms.
• Reporting & Systems Optimization
• Reporting: Compile and deliver comprehensive monthly operational and financial reports on schedule.
• System Custodian: Ensure AppFolio is updated daily, serving as the definitive, real-time source of truth for the portfolio.
• Process Improvement: Execute tasks according to established company playbooks while proactively identifying opportunities to optimize operational workflows.
  
  

Candidate Qualifications

Experience & Technical Skills

• Commercial Real Estate: 2-3+ years of dedicated commercial property management experience, with a strong preference for industrial and/or retail asset classes.
• Financial Literacy: Solid understanding of Triple Net (NNN) leases, Common Area Maintenance (CAM) reconciliations, and commercial delinquency workflows.
• Software Proficiency: Hands-on experience with AppFolio (or comparable enterprise software such as Yardi or Buildium) is highly preferred.
• Productivity Tools: Proficient in Google Workspace (Docs, Sheets, Drive).
  
  

Competencies & Communication

• Language Proficiency: Professional-level English fluency (written and spoken) with the ability to communicate confidently and articulately with US-based tenants and executives.
• Operational Style: Highly organized, detail-oriented, and process-driven, with a proven ability to manage multiple competing priorities calmly under pressure.
• Problem Solving: A proactive self-starter who respects established systems but is naturally inclined toward continuous process improvement.