Assistant Association Manager

About Coral Coral is a property management company serving HOA and condo association communities across the Cleveland metro area. We pride ourselves on being exceptionally responsive, accurate, and service-oriented for the owners and residents we support. The Role As an Assistant Association Manager, you'll be the first line of support for homeowners and residents across a portfolio of communities, handling high volumes of calls and emails, coordinating vendors, and backing up the Property Manager on financial and operational tasks. This is a hybrid role based out of Independence, OH, with regular travel to community locations throughout greater Cleveland (mileage reimbursed). Compensation & Benefits Salary: up to $75,000/yr (exempt/salaried) Schedule: Monday – Friday, 8:30 am – 5:00 pm | 37.5 hours/week, plus occasional evening weekday meetings via Zoom or in-person for approx. 2-hours each (average of 5-10/mo). Mileage reimbursement for community travel Health, dental, and vision insurance 401(k) retirement plan with employer match Paid time off, life insurance, and referral bonus program Location Hybrid – primarily remote with travel to Independence, OH 44131, plus frequent local travel to Cleveland-area communities in assigned portfolio as necessary is required. Must live within 45 minutes of Cleveland. What You'll Do Serve as the primary point of contact for owner and resident inquiries via phone and email, resolving issues with professionalism and urgency Customer service – responsive communication with client, residents, vendors, and team members Support the Property Manager with day-to-day community operations, including vendor coordination, work order processing, and site visits Assist with budget preparation, banking tasks, and financial reporting Help obtain vendor proposals and manage service contracts Enforce community rules and regulations consistently and professionally Attend occasional weekday evening board meetings; respond to after-hours emergencies as needed Maintain organized records, task lists, and follow-through on all open items 3–5 years of external-facing, high-volume customer service experience Experience in HOA/COA association management, rental property management, or hospitality management (hotel/resort/restaurant) Proficiency in Microsoft Outlook, Excel, and Word Valid driver's license and reliable transportation Dedicated home workspace with high-speed internet Ability to travel within the Cleveland metro area several times per week Must reside within 45 minutes of Cleveland, OH Must pass a criminal background and credit history check before hire Nice to Have Property management experience Experience with property management software (e.g., AppFolio, Yardi, Vantaca or similar) Familiarity with HOA governing documents, CC's, or community association regulations