Assistant Account Manager

Assistant Account Manager

Location: Remote Type: Full-Time

Position Overview

We are seeking a detail-oriented and organized Assistant Account Manager to support our Benefits Administration team. This role focuses on account support, benefits processing, customer service, and data management. The ideal candidate is proficient in Office 365, experienced with benefit systems (such as Employee Navigator), and communicates clearly and professionally.

Key Responsibilities

• Benefits Administration: Manage carrier portals for enrollments and terminations; assist with eligibility updates and qualifying life events.

• Quotes & Renewals: Support data collection and spreadsheet preparation for new business quotes and renewals.

• Payroll System Support: Review and update client payroll systems to ensure accurate benefit data.

• Invoice Reconciliation: Reconcile carrier invoices on a regular schedule and resolve discrepancies.

• Benefit Plan Management: Assist with plan builds and renewals in Employee Navigator.

• Benefit Communications: Create and maintain employee benefit guides using EB3.

• Employee Data Tracking: Track new hires, terminations, and beneficiary information to ensure accuracy and compliance.

• Service & Issue Resolution: Help resolve employee and client issues related to ID cards, eligibility, and system access.

• Compliance Support: Maintain and update required notices and documentation.

• Customer Service: Provide prompt, professional support to clients and team members.

• Additional Support: Assist with special projects and other duties as needed.

Qualifications

• Proficiency in Microsoft Office 365 (Excel, Word, Outlook)

• Experience with Employee Navigator or similar systems preferred

• Strong attention to detail and organizational skills

• Excellent written and verbal communication

• Ability to manage multiple tasks and meet deadlines independently

• Customer-focused mindset

Preferred Experience

• Background in benefits administration, HR, or account management

• Familiarity with EB3 or similar benefits tools