AR – Collections

AR – Collections

📍 Location: Philippines (Remote)

🕒 Employment Type: Permanent | Full-Time

👤 Reports To: Senior Finance Operations Manager – North America

About the Role

The AR Collections Specialist is responsible for managing customer billing, cash application, collections, account reconciliations, and receivables reporting. This role works closely with Sales, Operations, and Finance teams to ensure timely collections, resolve billing issues, and support cash flow objectives.

Key Responsibilities

Accounts Receivable Operations

• Process customer invoices and incoming payments
• Apply customer payments (ACH, wire, checks, credit memos) accurately
• Resolve unapplied or misapplied cash transactions
• Maintain AR records and reconcile AR sub-ledger to General Ledger

Collections & Aging Management

• Monitor and manage AR aging reports
• Follow up on overdue accounts and collections activities
• Escalate delinquent or high-risk accounts when necessary
• Support credit hold and shipment hold decisions

Account Reconciliation & Dispute Resolution

• Reconcile customer Statements of Account (SOA) with company records
• Investigate and resolve billing discrepancies
• Coordinate with Sales on pricing, returns, credits, and disputes
• Process approved adjustments, credits, and payment corrections

Reporting & Month-End Support

• Prepare AR aging and collection status reports
• Support month-end close activities and reconciliations
• Assist with internal and external audit requirements

Process Improvement

• Collaborate with Sales, Operations, and Finance teams
• Participate in SAP and AR process improvement initiatives
• Maintain accurate customer master data

Qualifications

Education & Experience

• Bachelor's Degree in Accounting, Finance, or related field
• 3–5 years of Accounts Receivable experience
• Experience handling large or complex customer accounts
• Background in process improvement within AR or Order-to-Cash environments

Technical Skills

• Experience using SAP or similar ERP systems
• Intermediate to advanced Microsoft Excel skills
• Strong understanding of AR processes, reconciliations, and accounting principles

Key Competencies

• Strong attention to detail and sense of ownership
• Excellent written and verbal communication skills
• Ability to work effectively across multiple departments
• Customer-focused and solutions-oriented mindset
• Ability to prioritize and resolve issues with urgency

Ideal Background

✔ Accounts Receivable Specialist

✔ AR Collections Analyst

✔ Order-to-Cash (O2C) Professional

✔ Credit & Collections Specialist

✔ AR Accountant with SAP experience

Data Collection and Privacy Statement

In accordance with the Data Privacy Act of 2012, submission of your application constitutes your consent to the collection, use, processing, storage and endorsement of your personal information to clients, prospective employers or partner organizations solely for recruitment, evaluation, placement and other legitimate employment-related purposes.

All personal data obtained shall be treated with strict confidentiality and safeguarded through appropriate organizational, physical and technical security measures. Access to such information shall be limited to authorized personnel directly involved in the recruitment and client endorsement process and shall not be disclosed to unauthorized parties, except as may be required by law.

By submitting your application, you further represent that all information provided is true and accurate and authorize the retention of your application records for current and future employment opportunities, unless otherwise requested in writing.