Analyst, Business Process

Who We Are At Momentum Financial Services Group, we help people move forward by reimagining how money works for those who need it most. With more than 40 years of experience, we’re the team behind Money Mart—Canada’s largest non-bank branch network—and a leader in financial solutions for underserved communities. From short-term loans to money transfers and prepaid cards, we power the products, technology, and operations that connect over a million customers a year to the money they need, when they need it. At MFSG, we come together across teams and departments to create something bigger than ourselves: solutions that remove barriers and give people access to money they might not get anywhere else. Whether you're solving problems, building systems, or shaping strategy, your work fuels real support for real people. We’ve Got You Covered Compensation Philosophy: We regularly review industry standards to ensure our total rewards package is competitive and fair. This commitment helps us attract and retain talented individuals who share our purpose. Discretionary Annual Bonus: Enjoy the opportunity for a discretionary bonus based on individual performance and company success. Comprehensive Benefits: Our benefits include health and dental plans with 100% of the premiums covered. We also offer an Employee Assistance Program to support your mental well-being and provide resources for personal challenges. Retirement Plans: Plan for your future with our robust retirement savings options, ensuring you’re set for the long haul. Hybrid Work Environment: Experience the best of both worlds with our hybrid work model, allowing you to balance remote work with in-office. Perks and Rewards: Enjoy reimbursement for tuition assistance and professional development, discounts through Perkopolis and participate in our rewards and recognition programs to celebrate your contributions. The Job: Analyst, Business Process We’re looking for an Analyst, Business Process to support process documentation and operational consistency across the organization. This role will work closely with stakeholders to capture workflows, develop process maps and standard operating procedures (SOPs), and help ensure documentation remains clear, accurate, and accessible as processes evolve. This is an excellent opportunity for someone early in their career who is interested in business operations, process improvement, and organizational effectiveness. What You’ll Do Stakeholder Coordination & Information Gathering Coordinate meetings and interviews with stakeholders to gather information on business processes and workflows Build collaborative relationships across teams to support documentation efforts Act as a point of contact for follow-ups and process clarification Process Documentation & Mapping Assist in documenting current-state processes using process maps, flowcharts, and written narratives Translate stakeholder input into clear, structured documentation Capture process steps, decision points, roles, and system interactions accurately SOP Development & Documentation Management Support the creation and maintenance of standard operating procedures and related materials Ensure documentation is clear, consistent, and aligned with business standards Maintain organized documentation repositories with proper version control and accessibility Process Review & Continuous Improvement Assist with process reviews to identify gaps, inconsistencies, and improvement opportunities Update documentation to reflect process changes and enhancements Help maintain accuracy and relevance of operational materials over time Change Management & Communication Support Support communication and awareness efforts related to updated processes and documentation Partner with Change Management and business teams to encourage process adoption Help ensure documentation is user-friendly and easily accessible What You’ll Bring to the Table Strong attention to detail and organizational skills Ability to translate information into clear, concise documentation Strong written and verbal communication skills Analytical mindset with curiosity and willingness to ask questions Ability to collaborate effectively across teams and stakeholders Basic understanding of process mapping concepts or willingness to learn Proficiency with Microsoft Office tools including Word, Excel, and PowerPoint Education + Experience Bachelor’s degree in Business, Operations Management, or a related field 0–2 years of experience in operations, administration, or business support roles Exposure to documenting processes or workflows in academic or professional settings is preferred Experience in Financial Services, Consulting, or Retail is an asset but not required Ready to lead If you’re interested in process improvement, operational excellence, and building strong documentation practices, this is a great opportunity to grow your career and make an impact. Committed to Equal Opportunity: MFSG is committed to accommodating applicants up to the point of undue hardship during the recruitment, assessment and selection process. If you are selected for an interview, please notify MFSG if you require accommodation in respect of the materials or procedures used at any time during this process. If you require accommodation, MFSG will work with you to determine how to meet your needs. Please note: The salary range for this position is between C$50000 to C$62000. About MFSG – Our Commitment to Responsible Innovation At MFSG, we are committed to building innovative solutions grounded in ethical, transparent, and responsible use of data and technology. Aligned with the principles outlined in Canada’s Artificial Intelligence and Data Act (AIDA), we take a proactive approach to ensuring that any AI or data-driven systems we use are safe, fair, and accountable. This posting is for a current position within our organization, offering the opportunity to contribute to meaningful, responsible innovation that supports our employees, clients, and communities. We prioritize strong data governance, clear communication around how systems work, and safeguards that reduce risks and protect individuals. Our focus is on developing tools and processes that promote equity, reliability, and trust, supported by ongoing monitoring and continuous improvement. Joining MFSG means contributing to a future-focused organization that values both innovation and integrity, where your work helps shape solutions that responsibly support our employees, clients, and communities.