About this role
I am currently seeking a ServiceNow Business Process Consultant. This role requires close partnership and collaboration with other Business Stakeholders and Subject Matter Experts.
*Fully Remote*
• Work with ServiceNow Technical Architects/Developers to explain the requirements and ensure development is according to specified functional requirements (Functional Lifecycle Testing)
• Hands on experience on writing the process documents, process flows and Functional Requirements Specification documents
• Asking probing questions to understand and clarify requirements
• Feasibility analysis of customer requirements
• Confirm whether the requirements will result into Configurations or Customizations
• Suggesting on Best Practices related to Configurations or Customizations
• Suggesting best suited/alternate ways for achieving required functionality
• Prepare detailed documentation on functional specifications and review/finalize same after review
• Validate/Test the functionalities during / or after completion of development
• Maintain an interface with business users and other key stakeholders and keep them synchronized with progression
• Lead system validation and UAT efforts with client
• Communications that clearly articulate solutions and the ability to perform demonstrations in front of customer