AI Support Analyst

AI Support Analyst We are building a new AI Automation team to help people across Argus use tools like Microsoft Copilot in their day-to-day work. We usually respond within a week We are building a new AI Automation team to help people across Argus use tools like Microsoft Copilot in their day-to-day work. This is an early-career role for someone who is interested in AI, automation, and how technology can improve how people work. You’ll support colleagues as they start using AI tools, helping them troubleshoot issues, improve results, and build simple workflows. Key Responsibilities Support users with Microsoft Copilot and AI tools Help troubleshoot issues and answer questions Guide users on how to get better results (e.g. prompts, workflows) Assist with simple automations and agent setups Capture common issues and help improve guidance Skills and Experience Strong problem-solving skills Clear communicator Curious and keen to learn Interested in AI or automation Desirable Some experience using tools like Copilot, ChatGPT, or similar Exposure to Microsoft 365 or automation tools What you’ll get Hands-on experience with AI tools Training and support from experienced team members Exposure to real business use cases Opportunity to grow into AI, automation, or product roles What’s in it for you Our rapidly growing, award-winning business offers a dynamic environment for talented, entrepreneurial professionals to achieve results and grow their careers. Argus recognizes and rewards successful performance and as an Investor in People, we promote professional development and retain a high-performing team committed to building our success. Competitive salary and company bonus scheme Group pension scheme Group healthcare and life assurance scheme Hybrid working environment (currently 4 days in office) 25 days annual holiday with incremental increase up to 30 days Subsidised gym membership Season ticket travel loan Cycle to work scheme Flexible benefits platform (ability to buy additional medical cover, life assurance, dental cover, holiday, critical illness, travel insurance & health screening) Extensive internal and external training Department Technology & Data Locations London Remote status Hybrid About Argus Media Argus is the leading independent provider of market intelligence to the global energy and commodity markets. We offer essential price assessments, news, analytics, consulting services, data science tools and industry conferences to illuminate complex and opaque commodity markets. Headquartered in London with 1,500 staff, Argus is an independent media organisation with 32 offices in the world’s principal commodity trading hubs. Companies, trading firms and governments in 160 countries around the world trust Argus data to make decisions, analyse situations, manage risk, facilitate trading and for long-term planning. Argus prices are used as trusted benchmarks around the world for pricing transportation, commodities and energy. Founded in 1970, Argus remains a privately held UK-registered company owned by employee shareholders and global growth equity firm General Atlantic.