IT & Business Systems Support Analyst (6 month FTC)

IT & Business Systems Support Analyst (6 month FTC) Apply Here We’re looking for a curious, technically-minded Support Analyst to join our growing IT & Business Systems team. You’ll play a key role in supporting colleagues across the business, managing IT services, administering business systems, and ensuring our tools, processes, and access controls run smoothly and efficiently. This role combines hands-on support with systems administration, documentation, and continuous improvement, making it a great opportunity for someone who enjoys solving problems, improving how things work, and helping teams get the most from their technology. You'll work closely with colleagues across Yoto and our external IT partners to deliver a reliable, scalable, and user-focused support experience. About Yoto Yoto is a screen-free interactive audio platform for kids. We make carefully connected audio players that kids control, with no microphones, cameras or ads. We have a catalogue of audio that inspires creative play and learning with 1,000+ titles in our card store from top creators, publishers and labels - think Disney, Marvel, Roald Dahl and Universal Music. We also create Yoto Originals like BrainBots . Voted the 14th fastest-growing private software technology company in Britain in The Sunday Times 100 Tech 2025; and named the 94th fastest-growing company in Europe in the prestigious FT1000. Ranked 9th in Fast Company's Most Innovative Companies in 2024; and featured in the Sifted 100 fastest-growing startups across the UK&I by revenue growth. Featured in Bloomberg’s 25 UK startups to watch in 2023; and ranked second fastest growing tech company in the UK in the Deloitte Fast50. Named one of TIME Magazine’s Top 100 Inventions of 2020. We’re over 200 employees spread across the world.. and growing! We’re on a mission to be the soundtrack of childhood, and help families on their own unique adventures. By creating products that inspire independent play, we help families discover and grow with an inspiring world of audio - and we would like you to help us achieve it! Yoto’s System Operations Team Forming part of the global Yoto Operations team, the Systems Operations Team is responsible for ensuring the smooth flow of information between our software tools as well as streamlining and optimising all systems usage across the business. Working closely with all teams in the wider business, the Systems Operations team ensures systems meet the business’s requirements as we scale so we are able to grow sustainably. The Systems Operations team is key in driving operational excellence - focussing on automating manual processes allowing Yoto to expand without continuous hiring, and the seamless integration between all of Yoto’s key platforms. What you’ll be doing : First-line IT support - triage, resolve, and escalate tickets while maintaining queue hygiene and clear ownership Process improvement - continuously refine IT support processes for consistency, scalability, and resilience Access & permissions management - manage Okta groups, application installs, and access requests in line with security and approval standards Platform support - provide first-line support across Google Workspace, Okta, MDM tools, and Shopify in partnership with the external IT provider Licence & access governance - run monthly licence checks with Finance and conduct regular access reviews across systems Platform onboarding - assist with new platform rollouts including SSO setup and basic access configuration People processes - support onboarding/offboarding workflows, maintain email groups, and ensure accuracy through periodic reviews Stakeholder collaboration - work with business teams and the external IT provider to support shared processes and tooling Documentation ownership - maintain and improve SOPs, knowledgebase articles, runbooks, and support content in Notion Reporting & continuity - circulate updates to stakeholders and maintain accurate handover documentation to support business continuity. What you’ll bring: 4+ years in a similar IT support or systems coordination role Proven experience supporting multiple cloud-based tools in an admin or technical support capacity Experience using automation, workflow, or integration tools to improve operational efficiency and reduce manual processes. Experience documenting, standardising, and improving operational processes, not just responding to support requests. Demonstrated ownership mindset with a focus on governance, consistency, and continuous improvement Confident managing tickets and contributing to process improvements Excellent attention to detail, organisation, and follow-through A service-first attitude, focused on resolving issues efficiently and professionally Friendly, proactive, and comfortable working with colleagues across the business Able to work independently and as part of a fast-paced hybrid team. Technical and practical skills: Strong working knowledge of Google Workspace, Okta, and MDM solutions In-depth experience supporting MacOS and Windows environments Familiarity with service management tools (e.g. Jira, Zendesk, Freshservice) Understanding of automation and IPaaS platforms plus a curiosity about emerging tech (especially AI) Exposure to supply chain/logistics workflows. Salary: £60,000 - £70,000 based on experience What you can expect from Yoto: Flexibility: Hybrid working - expectation of 1 day a week on average in our London office, but you are welcome to come in more than this. How you meet the minimum expectation is up to you, to ensure you're happy and productive in your role whilst also getting that vital face time with your colleagues. Take advantage of our ‘work from anywhere’ policy to work from a different location for up to 6 weeks every year. Summer Hours policy to use between the months of June and August. Financial: Receive Income Protection, covering long term sickness for up to 2 years and company sick pay that increases with length of service. Life Assurance cover from day one of your service. Workplace Pension offering up to to 3% employer contributions, following probation. Generous employee referral bonus scheme. Health & Wellness: Private Medical Insurance via Aviva, or a Wellbeing Allowance to be used for memberships, subscriptions, treatment or therapy. Access to 24/7 Employee Assistance Programme (EAP) through WeCare and unlimited access to Dental advice and guidance via Toothfairy. Bike to work scheme to promote healthier lifestyles. Time Off: 25 days of holiday per year, plus bank holidays. On top of this, you also receive your birthday off, plus 1 extra day of holiday for every year worked after you hit your 2 year anniversary, up to 5 extra days. After 4 years of service, you are also eligible for our sabbatical policy offering up to 3 months' of unpaid sabbatical. Helping Families: Variety of family-friendly leave, including enhanced maternity, paternity, adoption, fertility, pregnancy loss and carers leave. Unlock savings with our workplace nursery scheme, designed to support parents of preschool-aged children. People & Planet: Up to 2 volunteer days a year. A Book Allowance of up to £50 a year to contribute to your professional development. Fun Perks: You receive your very own Yoto player and starter pack of cards! Regular company socials and celebrations, including our annual YotoFest! Equity and Diversity At Yoto, we love creating a world where childhood is rich with discovery and joy. We’re also passionate about building a workplace where everyone can thrive - both professionally and personally. We value flexibility and give our team the freedom to balance life and work in ways that suit them. We're committed to fostering a safe, diverse, and inclusive environment where all individuals, regardless of their background, feel valued and supported. Our Diversity, Equity and Inclusion group holds bi-monthly forums to elevate diverse voices and perspectives, ensuring everyone at Yoto feels heard, respected, and appreciated. We don’t just embrace differences - we celebrate them. We share audio content from a vibrant and diverse community of creators ( check out our DEI selection ), and we are building a team that reflects that same diversity. We invite candidates from all walks of life to explore opportunities with us and join a company that champions flexibility, equity, and inclusion. Take a look at our website for more information on our approach to People and Planet . Please only apply or engage with Yoto jobs posted on our careers page ( careers.yotoplay.com or careers.yotoplay.com/en ). All correspondence from our Talent team will only come through Teamtailor, our application tracking system. Department Technology Locations Yoto HQ - UK Remote status Hybrid