Admissions Coordinator

Admissions Coordinator Location: Remote Company: Indiana Treatment Centers – Muncie, IN Status: Full-Time | Non-Exempt Schedule: Tuesday–Saturday, 9:00 AM – 5:30 PM EST Reports To: Director of Admissions Join a Team That's Changing Lives Indiana Treatment Centers is operated in partnership with Ascension Recovery Services (ARS), a national leader in behavioral health and substance use disorder treatment. Our mission is to provide exceptional, person-centered care that restores hope and transforms lives. At Indiana Treatment Centers, every team member plays an important role in helping individuals and families begin their recovery journey. We are committed to providing compassionate care, reducing barriers to treatment, and creating a welcoming experience for every client who reaches out for help. Whether you're supporting admissions, coordinating care, guiding clients through the intake process, or collaborating with clinical teams, you'll be part of a mission-driven organization dedicated to helping people reclaim their lives and build a foundation for lasting recovery. If you're looking for meaningful work where you can make a difference every day, we'd love to meet you. About the Role The Admissions Coordinator serves as the first point of contact for prospective clients, families, referral sources, and healthcare professionals seeking treatment services. This role is responsible for conducting screenings, coordinating admissions, verifying insurance benefits, communicating with referral sources, and ensuring a seamless transition into treatment. The Admissions Coordinator plays a critical role in helping individuals access care while providing exceptional customer service and support throughout the admissions process. Essential Duties & Responsibilities Admissions & Client Engagement Conduct telephone and virtual screenings to determine appropriateness for admission. Respond promptly to inquiries from prospective clients, families, referral sources, and healthcare professionals. Guide clients and families through the admissions process and prepare them for treatment. Coordinate admission logistics and ensure a welcoming, supportive experience. Educate clients and families regarding treatment services, program expectations, and admission requirements. Assist clients in making informed decisions regarding treatment options. Insurance Verification & Financial Coordination Verify insurance eligibility and benefits. Identify financial guarantors and assist with payment arrangements when appropriate. Communicate insurance and financial information clearly and professionally. Coordinate with internal teams regarding authorizations and admissions approvals. Care Coordination & Referral Management Maintain communication with referral sources and document all interactions. Coordinate with Business Development, Clinical, Nursing, and Medical teams to facilitate timely admissions. Provide referrals and resources for individuals who do not meet admission criteria. Assist with transportation coordination and admission logistics as needed. Coordinate retrieval of outside medical records and supporting documentation. Documentation & Data Management Enter admissions, referral, and assessment information into electronic systems. Maintain accurate and timely documentation of admissions activities. Track admissions data and key performance indicators. Ensure compliance with state, federal, payer, and accreditation requirements. Professional Representation Serve as a positive representative of Indiana Treatment Centers and Ascension Recovery Services. Build and maintain professional relationships with referral sources and community partners. Participate in admissions, census, and operational meetings as assigned. Perform additional duties and special projects as assigned. Schedule Expectations Regular schedule is Tuesday through Saturday, 9:00 AM – 5:30 PM EST. Must be available to respond to admissions inquiries during scheduled work hours. Occasional flexibility may be required to support admissions needs, census goals, and client intake activity. Participation in an on-call rotation may be required as the program grows. Minimum Qualifications High School Diploma or GED required. Minimum of two (2) years of experience in admissions, healthcare, behavioral health, case management, customer service, or a related field. Strong communication, customer service, and organizational skills. Ability to effectively communicate with individuals and families experiencing crisis or emotional distress. Proficiency with electronic medical records, CRM systems, and Microsoft Office applications. Ability to work independently in a remote environment. Preferred Qualifications Bachelor's degree in Social Work, Psychology, Healthcare Administration, Business, or a related field. Two (2) or more years of experience in behavioral health, substance use disorder treatment, or healthcare admissions. Knowledge of substance use disorders, mental health conditions, levels of care, and the recovery process. Experience verifying insurance benefits and obtaining authorizations. Peer Recovery Specialist Certification preferred. Experience working in a fast-paced admissions or intake environment. Why You'll Love Working Here The work you do truly changes lives. We recognize the importance of supporting the people who make that impact possible. When you join our team, you're stepping into a place that invests in your growth, wellbeing, and long-term career success. Benefits & Support ICHRA Health Benefit with Premium Reimbursement Dental Insurance Vision Insurance Employer-Paid Life Insurance Optional Supplemental Life Insurance 401(k) Retirement Plan Generous Paid Time Off (PTO) Paid Holidays Employee Assistance Program (EAP) Paid Training & Professional Development Opportunities Career Growth & Advancement Opportunities Supportive Leadership Team Mission-Driven Culture Equal Employment Opportunity Indiana Treatment Centers is an Equal Opportunity Employer. We believe diversity and inclusion strengthen our organization and enhance the quality of care we provide. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applica ble law.