Overview
Hourly Pay:
$24.00
an hour
Schedule:
Saturday – Sunday | 7:00 AM – 5:00 PM (Arizona Time)
Employment Type:
Part-Time (Weekend Shift)
Location Requirement:
Must reside in the Phoenix, AZ metro area (Chandler-based team)
Are you a compassionate, results-driven professional with experience in
behavioral health, mental health, healthcare admissions, or high-touch sales
? Do you excel in
fast-paced, phone-based environments
where empathy and performance go hand-in-hand?
At
Embark Behavioral Health
, we’re seeking a
Weekend Admissions Coordinator
who can combine
clinical sensitivity with strong sales and conversion skills
to help families take their first step toward life-changing care.
This is more than a call center role, it's a
mission-driven admissions and sales position
where your ability to connect, guide, and influence directly impacts access to mental health treatment.
Responsibilities
Manage inbound calls and digital inquiries from families seeking
mental and behavioral health treatment
, serving as the first point of contact
Utilize
consultative sales techniques
to guide families toward appropriate levels of care and confidently move conversations toward admission decisions
Conduct structured
phone screenings
evaluating client needs, urgency, and clinical appropriateness
Identify potential
barriers to admission
and proactively offer solutions to support timely access to care
Provide
trauma-informed, empathetic communication
while building rapport with parents, guardians, and referral sources in high-stress situations
Serve as a
trusted guide
for families navigating vulnerable, time-sensitive decisions related to treatment
Collaborate cross-functionally with
clinical, operations, and utilization review teams
to ensure seamless admissions and continuity of care
Maintain accurate documentation in
Salesforce (or similar CRM)
, track pipeline activity, and consistently meet
conversion, quality, and responsiveness metrics
while ensuring HIPAA compliance.
Qualifications
Required Qualifications
2–3+ years of experience in one or more of the following:
Behavioral health / mental health
Healthcare admissions or intake
High-volume call center or inside sales
Proven ability in
consultative sales, intake coordination, or conversion-focused roles
Strong
verbal communication, active listening, and objection-handling skills
Ability to remain
calm and effective in emotionally sensitive or urgent situations
Experience using
CRM systems (Salesforce preferred)
Preferred Qualifications
Background in
behavioral health treatment settings or substance use recovery
Experience with
insurance verification, intake coordination, or utilization review support
Associate’s or Bachelor’s degree in healthcare, psychology, or related field
Benefits
Embark is an Equal Opportunity Employer. Embark is committed to enriching the therapeutic and healing experience it offers through the diversity of its employees and community. Embark seeks to recruit and support a broadly diverse staff who will contribute to the organization's excellence, diversity of viewpoints and experiences, and relevance in a global society.