Administrative Services Manager

Agency Office of State Human Resources Division Deputy Director's Office Job Classification Title Program Manager I (NS) Position Number 65043102 Grade NC20 About Us To provide a solid Human Resource management foundation, responsible oversight, and creative solutions through a collaborative approach with all stakeholders to maximize the potential of our greatest asset – OUR EMPLOYEES. Description of Work This position is eligible for telework, and OSHR is currently offering a three-day in-person and two-day remote hybrid schedule. Recruitment Range: $70,487 - $96,908 The Administrative Services Section provides a variety of administrative, technical, and creative services supporting and enabling all Temporary Solutions program areas. We are excited to announce the recruitment of our first Administrative Services Manager. This position provides strategic and operational leadership for all administrative, technical, communications, compliance, and data support functions that enable and sustain statewide talent strategy, innovation delivery, and temporary employment services. This position will perform the following duties: • Provide administrative and operational leadership by directing and managing day-to-day administrative operations, supervising administrative staff, and ensuring effective service delivery. • Serve as our subject matter expert and primary liaison to the OSHR Business Operations Team for financial coordination and budget support, the OSHR IT Team for data, technical support, and IT coordination, and the OSHR Communications Team for the design and coordination of messaging, content, and brand alignment. • Oversees programs monitoring and reporting on statewide compliance, drafting policy, documenting processes, and designing and monitoring internal controls, ensuring cohesion among all partners and stakeholders. • Plans, resources, and oversees special projects, initiatives, and campaigns, including those with statewide scope and reach. Knowledge Skills and Abilities/Management Preferences This is a unique opportunity to lead a new program helping shape how N.C. attracts, informs, and hires talented people across state government. As the first Administrative Services Manager, you will contribute to defining the program’s vision, launch innovative programs, and drive measurable improvements statewide. Your work will have a lasting impact by strengthening North Carolina’s workforce and positioning our state government as a competitive, modern employer of choice. Experience in state government or public sector administrative operations. Familiarity with HR programs, workforce systems, or recruitment operations. Experience working with IT, communications, or fiscal teams. Strong organizational and coordination skills. Experience supervising staff or leading teams. Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor’s degree from an appropriately accredited institution and three (3) years of program experience related to the area of assignment, including one year of supervisory program experience; or an equivalent combination of training and experience. Additional Information The Office of State Human Resources (OSHR) uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act (SHRA) with highly qualified individuals and is an Equal Employment Opportunity Employer. Our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified. It is the policy of the State of North Carolina and the Office of State Human Resources (OSHR) that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System). This is a full-time position (40 hours per week) with State Benefits Follow us on social media: Facebook X LinkedIn All applicants must complete and submit a state employment application by 11:59 pm the night before the closing date ; otherwise, the application will be deemed untimely and will not be processed. Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information. Using the terms “ see resume ” or “ see attachment ” will not be accepted, and your application will be rejected as incomplete. Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the " Work Experience " section of the application to support your answers. Degrees must be received from appropriately accredited institutions. Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website . If multiple applications are submitted to an individual posting, only the most recent application received before the closing date will be accepted. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. Upon the closing date, applications are " Under Review " and will be screened by Human Resources for qualified applicants. The hiring process may take several weeks. If there are any questions about this posting other than your application status, please contact the individual listed on this posting at 984.236.0800. Veterans’ and National Guard Preference Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of DD 256 or NGB 22, along with the state application. ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), OSHR is committed to the full inclusion of all qualified individuals. As part of this commitment, OSHR will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation. If reasonable accommodation is needed to participate in the job application or interview process, please contact the person indicated below. ​ EEO Statement T he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices. Recruiter: Natalie A Montague Recruiter Email: [email protected]