About this role
A successful should be flexible enough to handle a variety of duties that pertain to your firm and clients. Their main responsibility is to make sure a company’s customers are happy, so they continue to do business with the organization. Here are some specific daily duties you may wish to include in your Account Manager job description: Communicating with clients by phone, through email and face-to-face to ensure their needs are understood and addressed Building strong client relationships to maintain old business and acquire new customers Collaborating with various internal departments to ensure they fulfill all customer requests Resolving complaints and keeping track of all processes that pertain to the client’s desires Acting as the client’s representative in a firm to ensure their demands are met with a focus on improving the customer experience Collecting and analyzing data concerning consumer behavior to understand changing needs * By applying to this position, we’ll create your Simera Professional Key (SPK) — a unique key that helps you connect with employers, stand out, and secure the right match.