Account Manager (Digital Marketing Agency)

WE'RE HIRING: CLIENT SUCCESS MANAGER (REMOTE)

Location: 100% Remote (9am-5pm Eastern Time Zone)

Salary: $60,000-$80,000 CAD per year, based on experience

Employment Type: Full-Time (1099 Contractor)

Most "Client Success" roles are really just customer service with a fancy title.

This isn't one of them.

Patient Pilot is a rapidly growing performance-based marketing agency helping Red Light Therapy clinics across North America generate more patients, more revenue, and better results through paid advertising.

We're looking for a Client Success Manager who can take ownership of a portfolio of clients, build strong relationships, solve problems proactively, and drive retention.

This role is for someone who genuinely cares about client outcomes, not someone who simply replies to emails and keeps people happy.

✅ Remote

✅ Full-Time

✅ Competitive Salary + Performance Bonuses

✅ Small Team, High Impact

✅ Growth Opportunities

What You'll Be Doing

• Manage and support high-value client relationships while delivering an exceptional client experience
• Identify client risks early and proactively address challenges to protect outcomes
• Oversee onboarding (within 5-7 business days), launch calls, offer clarity, tech setup, and go-live process. Ensure deliverables, communication, and performance are fully aligned.
• Coordinate with media buyers and creative teams to communicate feedback and to improve client performance
• Strategically work with clients to scale campaigns while retaining their business.
• Represent the company with professionalism, clarity, and authority
• Mentor future CSM team members as the department grows.

Required Skills/Experience

• 1-3+ years of experience as a Customer Success Manager, Account Manager, or Client Success Specialist, preferably in a marketing agency environment.
• Strong understanding of digital marketing, including Facebook Ads.
• Excellent communication, negotiation, and client management skills.
• Ability to handle challenging client situations with professionalism and assertiveness.
• Highly proactive, detail-oriented, and able to work independently.
• Passionate about delivering high-quality client results.

Preferred Skills/Experience (Nice to Have)

• Experience with CRM or marketing automation platforms (e.g., GoHighLevel or similar)
• Leadership experience or interest in growing into a senior CSM role.

About Patient Pilot

We work with over 90 Red Light Therapy clinics across North America, helping them generate patients through paid advertising, funnels, and proven systems. We're performance-based meaning if our clients don't win, we don't win.

We're a growing team with ambitious goals, and we're looking for people who want to grow alongside us.

If that sounds like you, we'd love to hear from you.