Position: Senior Account Manager, Bakery & Bars
Location: This person must be located in the Greater Montreal Region.
Territory: Eastern Canada
Status: Full-time, permanent (1). This role is open to replace an internal promotion.
We are looking for a high-performing Senior Account Manager to join our team, focused on growing and maintaining our strategic B2B customer base within the Canadian food industry. You will act as the primary liaison between our organization and key customer partners, driving market share expansion, negotiating contracts, and ensuring a best-in-class customer experience.
Reporting to our Business Segment Manager – Bakery & Bars the ideal candidate will bring a strong sales experience with a technical background, to maintain and develop an established territory. The role involves traveling regularly within the assigned region and promoting Quadra's products and services. This includes the development and implementation of a team-based strategic sales plan based on a solid understanding of industry trends and customer needs.
Here are the main responsibilities of our Senior Account Managers:
- Strategic Account Management: Cultivate and manage strategic relationships with key customers, adhering to Quadra's core values and strategic vision to drive long-term partnership success.
- Sales Development and Customer Retention: Proactively grow sales within the Bakery & Bars Segment by identifying and securing opportunities with new customers while maintaining strong relationships with existing accounts
- Opportunity Pipeline Management: Maintain and grow a healthy pipeline by generating new opportunities, progress existing ones and commercializing wins to deliver growth in the territory
- Sales and Margin Objectives: Consistently meet or exceed annual sales and margin goals through effective territory management and customer engagement strategies.
- Leverage Resources: Employ both internal and external resources to enhance Quadra’s reputation for superior service and technical excellence in the Bakery & bars space.
- Product Sales and Promotion: Promote and sell Quadra’s high-quality product portfolio tailored to the Segment’s targeted industries, engaging customers through site visits, joint calls and participation in industry-specific events and forums.
- Technical Troubleshooting and Optimization: Assist customers in resolving technical challenges and identifying optimization opportunities, ensuring their operations align with industry best practices and maximize efficiency.
- Organizational and Multitasking Excellence: Demonstrate exceptional organizational, planning, and multitasking capabilities to effectively manage complex schedules and priorities.
- Communication Skills: Exhibit strong presentation and written communication skills to convey technical and sales information effectively.
- Adaptability: Thrive in a dynamic, fast-paced environment, addressing challenges with agility and resilience.
- Customer Needs Assessment: Identify key decision-makers, assess their requirements, and align solutions with their goals.
- Contract Negotiation and Closure: Facilitate new business deals by coordinating customer requirements, developing and negotiating contracts, and ensuring seamless contract integration.
- Relationship Building: Build and sustain meaningful relationships with key decision-makers and influencers to drive repeat business and unlock new sales opportunities.
- Prospecting and Lead Generation: Proactively engage in cold calling and other lead-generation activities to expand the customer base.
- Reporting and Scheduling: Provide consistent, detailed weekly reporting on activities and maintain a structured approach to scheduling.
Key Skills And Attributes
- Strategic mindset with the ability to manage a territory and overall business performance effectively
- Strong business acumen and commercial awareness
- Passionate, creative, and results-driven approach
- Ability to independently analyze and solve complex problems
- Strong interpersonal skills with the ability to build trusted relationships with customers, suppliers, and internal stakeholders
- Self-motivated with an entrepreneurial mindset and the ability to work autonomously
- Excellent communication and presentation skills, with a proven ability to build and maintain strong customer relationships
- Highly curious and inquisitive with a continuous improvement mindset
- Strong negotiation and influencing skills
What qualifications and previous experience are required to be successful in this role?
- Completed Bachelor’s degree in Food Science, Food Microbiology, Food Engineering, Business or Commerce
- Minimum 8 years of business-to-business (B2B) sales experience within the food industry working mainly with Bakery and/or Bars accounts. Snack & Confectionary account experience is also considered an asset
- Technical knowledge of food ingredients is an advantage
- Proven ability to manage large, complex accounts and develop new business within multi-layered buying environments
- Excellent ability to work in a dynamic and changing environment while managing tight deadlines
- Strong organizational skills and the ability to solve problems efficiently and proactively are critical for managing multiple tasks, identifying opportunities, and resolving challenges effectively
- Willingness to travel (with some overnight) - 30% of working time
- Proficiency in using Office tools, such as Microsoft Word, Excel, and PowerPoint, along with experience using customer relationship management (CRM) software like Salesforce, will facilitate effective communication, data analysis, and reporting
- Valid driver’s license & passport
At Quadra, we offer not only an engaging culture, a collaborative, family-oriented and supportive environment, but also plenty of autonomy and flexibility. We also offer you the opportunity to be part of a professional, fun, innovative and committed team in a growing, people-oriented, Great Place to Work® certified organization. In addition to being Great Place to Work® certified, Quadra has been recognized as one of the Best Managed Companies for over 20 years! You will work with dynamic colleagues who are eager to share their knowledge with you.
Here Are Some Of The Perks Of Choosing Quadra
- Permanent, full-time position: Join us for a stable, long-term career
- Competitive salary & Performance Incentives: Your hard work is rewarded with attractive compensation and bonuses
- Flexible Remote Work & Autonomy: Enjoy the flexibility to work from home a portion of the time! We value the flexibility of working remotely, at the same time, fostering strong relationships within your team and across the organization is essential, and in-person interactions play a key role in building those connections.
- Tailored training: We provide personalized training to support you and your growth
- Excellent Benefits Package: Medical, Dental, HSA, and more to keep you covered including our Employee Assistance Program (EAP) and access to telemedicine/Virtual healthcare
- Generous Time Off: Flexible personal days, sick days and vacation to recharge
- Wellness Programs: Enhance your quality of life with wellness initiatives, including health and mental wellness programs from healthcare leaders
- Pension plan with match: Plan your future with our matched pension plan program
- Car & Tech Perks: We got you covered with a company vehicle with maintenance expenses, cellphone and internet costs
- Family-owned and support environment: Be part of a private, family-owned company with a strong infrastructure and core values
- Award-Winning Workplace: Work in a certified Great Place to Work®, and Best Managed Company!
- Inclusive Culture: We celebrate diversity and caring for each other and having fun are part of our core values!
- Career Growth: Unlock opportunities for development in a fast-paced growing company
- Fun Social Activities: Get involved in company events, Volunteering programs, etc.
- Referral & Recognition Programs: Earn monetary rewards through our referral and employee recognition programs (years of service, merit awards, etc.)
- And Much More !
Compensation Information: The annual base salary for this position is expected to range between $88,100.00 and $148,625.00. Please note that this base salary range is provided for reference purposes only. Individual total compensation will vary based on factors such as job-related knowledge, skills, education, and experience. Base salary represents just one component of our overall compensation package. This role is also eligible for a generous incentive program and comprehensive benefits. Quadra’s salary ranges are benchmarked against the market and determined by role and level. Final base salary will be aligned with the selected candidate’s qualifications, skill set, competencies, and work location.
At Quadra, we are committed to offering a competitive and rewarding total compensation package that recognizes your expertise and supports your professional growth.