About Zipline
Zipline is a well-funded, rapidly growing SaaS company transforming how frontline teams work. We empower the world’s leading brands across retail, healthcare, logistics, and beyond to connect, align, and inspire their employees- from headquarters to the front lines. Our customers consistently give us best-in-class NPS and CSAT scores, and they rave about how Zipline makes their teams’ lives easier and their businesses more effective. We’re also a fully remote company, with passionate employees across the U.S., Canada, and around the globe.
Please note: Zipline is 100% remote and accepts applicants from Canada, US & internationally. This role would require you to work in a European Time Zone.
About the Role
As an Account Manager at Zipline, you'll fill a critical role managing ongoing customer relationships and maintaining high levels of customer satisfaction. You'll be the primary point of contact for assigned accounts, responsible for onboarding, adoption, renewals, and expansion. You'll also act as the voice of the customer internally, partnering with Implementation, Support, and Product to make sure customers get lasting value from Zipline. This role is built for someone who takes initiative, thinks independently, and gets genuine energy from building relationships and making customers win.
What You’ll Do
What We Look For
Compensation
At Zipline, we're committed to paying our team fairly, transparently, and in a way that supports growth. This role is targeting an annual salary within Italy of €41,593 - €50,836.
The broad salary ranges reflect the growth someone will experience in the role from developing skills to reaching expertise within their career level. We've found that hiring team members with the expectation of being accomplished in the role sets them up for success, which for this position, on the Italy band is €41,593. Salaries below this point typically reflect someone with potential but still building the necessary skills, while salaries above are for individuals already excelling in the role, with a deep understanding of Zipline's impact on customers, product, and company.
At Zipline, you'll continue to have career development conversations with your manager to ensure your compensation grows as you advance.
Our salary ranges are determined by market, factoring in our revenue and employee size and paying competitively. In higher cost of living markets, we apply 5-10% multipliers on our ranges, depending on the location, to maintain competitive compensation and reflective of the increased expenses our team members face in those areas. While we primarily hire in Canada and the USA, we are a global employer, and all hiring regions will use the same methodology to determine fair and transparent pay.
Transparency is key to building trust in our compensation process. To better understand how this range is determined, we encourage you to ask as many questions as you'd like about compensation during the interview process to ensure clarity and confidence.
What's In It For You
Want to learn more about how we work?
We may be remote, but we're anything but disconnected. Zipline is a thriving, dynamic team spread across the globe—collaborating, innovating, and having a blast along the way.
Zipliners work from all over—vans, boats, Airbnbs, and everything in between. No office? No problem. Our culture still feels like one big hug.
Even though we're distributed, we make space to connect—whether it's our weekly all-company social or gathering in person at our yearly retreats. We're building something meaningful together, and we're glad you're considering being a part of it.
We can't wait to meet you!
How We Hire
We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews.
This opportunity is offered through HighlightTA, the on-demand talent team supporting Zipline’s growth.
Connect with us and learn more:
Zipline on Linkedin
HighlightTA on LinkedIn
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