Account Manager

ABOUT TRUFF TRUFF is a premium truffle-infused condiments brand born at the intersection of heat and flavor. In 2015, TRUFF co-founders built the popular food and lifestyle Instagram account @sauce. Just 2 years later, in 2017, TRUFF co-founders launched their first viral product, TRUFF Original Hot Sauce, which catapulted to success when Oprah selected it as one of her Favorite Things. After six years on Oprah's Favorite Things list and several groundbreaking new hot sauce flavors, TRUFF has become one of the fastest growing brands in the hot sauce category. Over the last few years, TRUFF has built on its unique flavor profile to launch new products in complementary condiment categories including pasta sauce, mayo, oil, and seasonings. TRUFF's uniquely premium taste and aroma amplify the flavor experience of everyday dishes to make every day a culinary moment. TRUFF has also become a major player in retail, now carried in well over 15,000 doors across the country. That retail growth is something we are incredibly proud of. And as we continue building on that foundation, we are just as excited to revamp the digital origins and DNA of what made TRUFF accelerate in the first place. This is a brand that was built online, and we are ready to bring that energy back in a big way. THE ROLE The Account Manager will serve as a strategic partner to TRUFF’s retail customers, responsible for managing day-to-day sales operations while driving growth and building strong distributor and broker relationships. This role will lead account planning, promotional execution, and trade spend management, ensuring that TRUFF’s strategies are executed effectively at retail. The Account Manager will also be responsible for business development, including developing and executing sales strategies, and creating and nurturing customer relationships across the Grocery/MULO/Natural Channel. This includes strategically developing, planning, tracking, and measuring progress against company objectives and KPIs in a fast-paced, high-growth CPG environment. This position reports to the CCO. WHAT YOU'LL OWN Planning Build annual account plans (revenue, distribution, promo targets) aligned to growth goals for accounts. Forecast volume, promo lift, and trade needs with accuracy. Define KPIs and tracking to drive execution. Account Operations & Activation Own day-to-day customer relationships and sell-in (new items, packaging, innovation). Develops and maintains strategic long-term, value crafting relationships with customers to accomplish organic growth and long-term company objectives. Execute promo calendars and in-store activation with Marketing/Trade. Coordinate cross functionally to meet customer deadlines. Use syndicated/retailer insights and category trends to inform plans. Growth & Partnerships Expand distribution, win secondary placements, and drive incremental volume. National and Distributor Trade Show management and execution. Deliver data-driven sell stories/category reviews; represent TRUFF at key meetings and events. Lead broker partner relationships to maximize results. Sales & Trade Management Manage trade budgets for ROI; track deductions, promo efficiency, and sales. Analyzes market potential, problems, and opportunities for attention and outlines action plans for their attainments. Forecasts sales and promotions for specific accounts on existing and new products on a monthly basis. Risk & Compliance Anticipate forecast/relationship risks; propose mitigations. Ensure compliance with customer terms, contracts, and promo guidelines. Monitor execution across supply chain/retail and resolve issues fast. QUALIFICATIONS 3-5 years of progressive sales experience in CPG, ideally within Food & Beverage, managing regional grocery/natural channel accounts. Strong understanding of retail customer dynamics, promotional strategy, and trade spend management. Experience working with and managing brokers, and direct retailers (small and large) Track record of managing and growing accounts in small/medium sized fast-scaling brands Proficiency in syndicated data tools (Nielsen/IRI/SPINS) and retailer-specific portals. Experience managing customer-specific P&L and delivering against ambitious revenue targets. Possess excellent interpersonal, listening, verbal, presentation, attention to detail and written communication skills. Ability to organize and manage time efficiently and effectively. Self-starter who thrives in a multi-tasking role. Working effectively within the organization to accomplish the mission, understand the values and vision, and integrate into all functional areas of the business. Willingness to learn and accept direction and guidance in a professional manner. Goal ownership oriented and open to coaching to optimize individual and company performance. Focused on organizational goals, understands the importance of blending into teams and supporting strong morale and sense of purpose within the team. Ability to travel 15-20%. WHY TRUFF A Brand with Real Consumer Pull TRUFF is not a brand trying to manufacture relevance — people already love it. Our products have built a loyal fanbase organically, with consumers sharing, gifting, and talking about TRUFF long before we asked them to. That kind of authentic brand affinity is rare in CPG. A Seat at the Table At TRUFF, strong ideas move quickly. You’ll work closely with founders and senior leadership in a highly collaborative environment where your voice, relationships, and strategic thinking can make a visible impact on the business. A Brand in Its Next Growth Chapter TRUFF is entering an exciting new phase of growth, including new product innovation, expanded distribution, elevated brand storytelling, and continued investment in the business. This is an opportunity to help shape what comes next for one of the most recognizable premium flavor brands in the market. Build Something Meaningful We’re a team that cares deeply about quality, creativity, innovation, and winning together. This role is ideal for someone who wants to help grow a disruptive brand, build strong retail partnerships, and contribute meaningfully in a fast-moving environment. Performance Bonus Equity Incentive Plan Comprehensive Health, Dental, Vision & Life Insurance 401(k) with 3% company match Generous PTO, Sick Time, Holidays & Parental Leave Wellness, Internet & Cell Phone Stipends Company-provided Laptop