About this role
ACCOUNT MANAGER SARASOTA, FL 34231 Apply Overview Position Type Full Time Apply Description The Account Manager is responsible for supporting customer relationships and ensuring a seamless pre- and post-sale experience. This role serves as the primary point of contact for day-to-day customer inquiries, handling non-sales activities such as order processing, tracking, issue resolution, and general account maintenance. The Account Manager works closely with Account Executives to enhance customer satisfaction . This can be a remote role, but in-person onboarding is required for the first week of employment. Qualifications Responsibilities Answer and manage inbound calls, chats, and shared inboxes/public folders. Provide order status updates, tracking information, and shipping details. Assist with quotes, including free quotes and standard pricing requests. Process returns, replacements, and related customer requests. Identify and escalate potential fraud or order discrepancies. Coordinate with internal teams (warehouse, logistics, finance) to resolve customer issues. Maintain accurate records of customer activities in CRM. Support Account Executives with administrative and operational tasks. Ensure timely follow-up and resolution of all customer inquiries. Required Skills & Experience 1–3+ years of experience in customer service, account support, or related roles. Strong communication skills (phone, email, chat). High attention to detail and organizational skills.