Account Manager

Job Title : Account Manager Group/Team : Client Services Reports to : Director of Accounts Location : Remote Employment Type : Contractor Travel Requirements : Travel is expected for this role. Specific requirements vary by project and will be communicated by the project lead. WHO WE ARE MAS relentlessly pursues innovations and solutions that WOW to make lasting impressions for brands. It’s the carefully considered colorful stage, content that teases new products and delights the viewer, that virtual platform that makes you feel like you are in the room together, and a customized pizza arriving at your door just in time for the show (seriously). We are obsessed with delivering MORE impactful and MORE magical moments that drop jaws, leave guests ecstatic, and give brands the spotlight they deserve. WHAT WE ARE LOOKING FOR An experienced, client-savvy Account Manager to manage the day-to-day connective tissue of B2C & B2B brands and the MAS Creative, Production, and Strategy teams. You'll own the health and momentum of client experiential programs, building trusted partnerships while keeping projects on scope, on budget, and elevated in quality. You thrive at the intersection of creative development and execution. You're equally comfortable collaborating on a bold creative concept and a detailed R&R tracker before load-in. You bring IRL event expertise and the kind of proactive communication that makes clients feel genuinely taken care of. YOU SHOULD HAVE 6+ years of Account management experience within an experiential marketing, event production, or integrated marketing agency, with a proven track record managing complex multi-channel programs end-to-end Experience working with B2B and/or B2C brands across categories such as tech, entertainment, gaming, or automotive Strong background in IRL events, virtual, and hybrid events. You've done the full range and know what success looks like across all formats Ability to analyze event data, identify trends, and translate findings into actionable insights for future programs Excellent project management skills; able to manage multiple programs and workstreams simultaneously without losing quality or composure Exceptional written and verbal communication skills, with a strong point of view and an understanding of brand voice Budget management experience including scope of work development, PO and change order tracking, and basic P&L literacy Proficiency with Google Workspace and project management tools such as Asana; Salesforce experience preferred Proficiency with multiple video conferencing platforms including Google Meet, Microsoft Teams and Zoom Comfortable working collaboratively in a remote environment while remaining deeply aligned with the larger agency team Availability and willingness to travel to activations as needed ESSENTIAL RESPONSIBILITIES Serve as the primary day-to-day client contact across assigned Accounts, building trusted relationships rooted in proactive communication, strategic insight, and unwavering reliability Partner closely with MAS Production, Creative, and Strategy, teams to bring client programs to life on time, on budget, and on brand—with the MAS signature standard of excellence Own the project lifecycle from internal kickoff through post-event closeout, ensuring all milestones, deliverables, and client expectations are clearly defined and consistently met Develop and manage SOWs, collaborate on the development of project timelines, status reports, and client-facing deliverables including presentations, program recaps, and strategic POVs Monitor project budgets and proactively communicate scope changes; prepare and manage change orders as needed to protect project margin Lead or co-lead client status calls—contribute to internal and client-facing agendas, facilitate productive discussions, distribute clear action items, and ensure nothing falls through the cracks Analyze event performance data, team performance and client feedback to generate actionable insights and apply learnings to future programming Support on-site event execution; serve as a composed, professional client-facing representative during live activations Provide feedback to internal stakeholders on the health of client relationships and operational efficiencies. Conduct quarterly reviews with senior management Identify organic growth opportunities within existing client relationships and flag them to the Director of Accounts Contribute to a bold, collaborative, and positive team culture that reflects the MAS spirit of audacious creativity and genuine care for the work May provide day-to-day guidance to Account Coordinators on assigned programs. Contributes to onboarding and knowledge-sharing for junior team members as applicable. COMPETENCIES Client Management: Skilled at building and sustaining long-term client partnerships; manages expectations with clarity, confidence, and care Project Management: Strong command of complex, multi-workstream programs; keeps teams aligned, timelines moving, and deliverables on track Communication: Clear, compelling written and verbal communicator; effective in one-on-one and group settings, from client emails to live presentations Financial Acumen: Proficient in SOW development, budget tracking, and basic P&L concepts Adaptability: Thrives in fast-moving, ever-changing environments; pivots gracefully when priorities shift without losing momentum Collaboration: Partner closely with Production, Creative, Design, Strategy, and Operations to keep projects moving and follow up to keep internal teams aligned to deliverables and dates. Natural team player who builds strong cross-functional relationships and elevates the work of everyone around them Proactivity & Self-Motivation: Operates with urgency and initiative; identifies needs before they become problems and brings solutions to the table Integrity & Transparency: Surfaces challenges early, owns mistakes, and communicates with honesty and accountability at all times HOW WE’LL TAKE CARE OF YOU Our job titles may span more than one career level. The starting hourly rate for this role is between $60 - $120. Our salary ranges are based on third-party national average market compensation analysis. The actual rate is dependent upon many factors, such as: training, transferable skills, work experience, business needs, and market demands. The salary range is subject to change and may be modified in the future. NOT SURE IF YOU SHOULD APPLY? Studies show that those identifying as under-represented individuals might have talked themselves out of applying at this point. Don’t worry about checking every single box. At MAS, we are dedicated to building a diverse, inclusive, and authentic team – so if you’re excited about this role, but your past experience doesn’t align perfectly with every single qualification in this job description, we encourage you to apply anyway. You may just be the right candidate for this role or we may have other roles that better align with your skillset. PHYSICAL REQUIREMENTS: Individuals will be required to sit for the majority of the day and may be required to stand as needed. May require ability to ambulate primarily on a level surface for periodic periods throughout the day. Individuals may be required to travel via airplane, train, taxi, car and/or other means of transportation, as needed. The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice. OTHER DUTIES AND ACKNOWLEDGEMENT The above noted job description is not intended to describe, in detail, the multitude of tasks that may be assigned but rather to give the employee/ candidate a general sense of the responsibilities and expectations of the position. Duties, responsibilities, and activities may change at any time with or without notice. This does not create an employment contract, implied or otherwise, other than an "at will" relationship. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Opus Agency does not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. #LI-Remote