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About this role
🚀 About Us
We're creating the new era of hospitality communication.
And we want you to be part of it.
We are WeSpeak, a startup reinventing hotel sales with Artificial Intelligence virtual assistants for WhatsApp.
Our AI technology converses with guests in real time and transforms the way hotels communicate with their customers and sell directly — reducing their dependence on platforms like Booking.com.
We already help more than 700 hotels in 20 countries convert more inquiries into bookings, 24/7, with the human touch that hospitality deserves.
We grow because we love what we do, we're professionals, we have absolute focus, and we have a killer team.
If you're looking for stability or comfort, this role is probably not for you.
But if you want to grow as a professional, challenge yourself, and learn to execute at startup speed, this is your place.
🟣 Why does this role exist?
The client is WeSpeak's most valuable asset. And this role exists to ensure that every hotel that joins our platform doesn't just stay — but grows with us.
We're not looking for a classic reactive support Account Manager. We're looking for someone who:
Takes full ownership of their portfolio from day one.
Understands the hotel business and speaks the client's language.
Uses data to anticipate problems before they happen.
Turns every conversation into an opportunity to create value.
Thinks about retention and expansion as two sides of the same coin.
🟣 Key Responsibilities
1. Onboarding & Activation Ensure every hotel is fully configured, trained, and operational within 48 hours.
Lead structured onboarding processes for each client.
Train hotel teams — from front desk staff to GMs — adapting your approach to each audience.
Make sure clients understand and get value from the product from day one.
2. Account Management & Portfolio Health Monitor, anticipate, and act — always before things escalate.
Proactively track usage metrics, engagement, and performance per account.
Identify risk signals and act fast to retain.
Handle technical and operational tickets with urgency and real ownership.
3. Growth & Expansion The Account Manager doesn't just retain — they drive revenue.
Identify upsell and cross-sell opportunities within your portfolio.
Run QBRs and regular check-ins to demonstrate ROI and align on growth strategies.
Turn satisfied clients into success stories and referrals.
4. Voice of the Customer Close the loop between the client and the product.
Collect structured feedback and identify actionable patterns.
Work closely with product and tech to translate client needs into improvements.
Document learnings and contribute to team playbook development.
🟣 Requirements
✅ Must-haves
Fluent Spanish and English — the language of the team and our clients.
2+ years in Account Management, Customer Success, or a similar role in a B2B SaaS company.
CRM proficiency (HubSpot, Salesforce, or similar) and comfort working with data dashboards.
Clear and empathetic communication — you know when to listen and when to be direct.
Organized, proactive, and autonomous: you don't wait to be told what to do.
🌟 Nice to haves
Conversational or fluent Portuguese — a significant part of our portfolio is in Brazil and we keep growing there. Not a dealbreaker, but a real advantage.
Experience in hotel technology, hospitality, or travel.
Knowledge of PMS platforms (Cloudbeds, Opera, Apaleo) or OTA/channel manager ecosystems.
Experience in startups or fast-growth environments.
❌ This role is NOT for you if...
You need to be told what to do every day.
Your success metric is number of tickets closed, not client growth.
You're uncomfortable having tough conversations with clients under pressure.
You don't measure, iterate, or adjust based on results.
You see Account Management as support, not as a strategic commercial role.
😎 What we offer
At WeSpeak we value autonomy, curiosity, and the ability to make things happen.
🌎 100% remote, full-time
🕓 Flexible work environment
💸 Competitive compensation + growth opportunities
🌴 15 business days of vacation (3 weeks) + your birthday off
🩺 Health insurance
⚡ Real startup environment: autonomy, challenges, and purpose
💬 Constant learning and direct contact with AI applied to a real problem
🎁 And much more — we're not listing everything here so this doesn't turn into a novel.
📩 If you read this far and felt this is exactly what you want to do, apply through our Jobs page: https://jobs.deel.com/job-boards/wespeak. We don't need a perfect CV. We need to see that you think like us: big, fast, and with the right tools. We can't wait to meet you!