Sales Account Manager

🚀 Job Opportunity: Account Manager & Sales Support (Technology / Laserfiche)

📍 Location: Mexico (Remote)

🕒 Schedule: Monday–Friday | 8:00 AM – 5:00 PM (EST)

🌎 Language: Advanced English (C1 required)

About the Opportunity

Solvo Global is looking for its client — a fast-growing technology company — to hire a high-impact Account Manager & Sales Support professional.

This role combines account management, client relationship ownership, and sales execution in a lean, fast-paced environment. You will manage existing clients, support new business opportunities, and ensure projects are delivered with precision and efficiency.

This is not an administrative position—it requires ownership, initiative, and strong commercial awareness.

Key Responsibilities

🤝 Client Relationship Management

• Serve as the main point of contact for assigned client accounts
• Build strong client relationships through proactive communication
• Understand client needs and anticipate challenges
• Transition into full ownership of accounts over time

📄 Project & Documentation Oversight

• Prepare and review Statements of Work (SOWs) and client documentation
• Track project lifecycle stages and ensure accurate updates
• Maintain high documentation standards and resolve inconsistencies

🔗 Cross-functional Coordination

• Act as liaison between clients and internal teams
• Coordinate with technical, billing, and operations teams
• Ensure accurate scoping, pricing, and delivery alignment
• Identify risks and escalate issues proactively

📈 Account Growth & Sales Support

• Identify upsell and cross-sell opportunities
• Maintain CRM and pipeline accuracy
• Support proposals, pricing, and closing activities
• Drive cloud migration initiatives within existing accounts
• Execute outbound sales activities and prospecting

✅ Must-Have Qualifications

Hard Skills

• Proven Account Management experience (technology, consulting, or professional services)
• Hands-on experience with SOWs and client-facing documentation
• Strong systems literacy (CRM, workflow tools, document platforms)
• Ability to participate in technical client conversations
• Commitment to learning new technology platforms
• Advanced English communication (C1 – written & spoken)

Soft Skills

• Client-first mindset
• Highly organized and detail-oriented
• Proactive communicator who takes initiative
• Ability to manage multiple accounts simultaneously
• Comfortable in a fast-paced, evolving environment
• Collaborative and team-oriented
• Strong commercial awareness (retention & growth focus)
• Willingness to travel to the U.S. several times per year

⭐ Nice-to-Have (Preferred)

• Experience with Laserfiche
• Background in SaaS or technology companies
• Hybrid experience in account management + sales roles
• Knowledge of workflow automation or digital transformation
• Experience managing enterprise-level accounts
• Familiarity with cloud migration projects

🚫 Disqualifiers (No-Go Profiles)

• Unwilling to perform outbound sales
• Purely administrative profile
• Requires constant direction or supervision
• Cannot manage multiple accounts/workstreams accurately
• Experience only in transactional/high-volume sales environments