Account Manager

Account Manager Company Overview Founded in 2014, and listed on the ASX since 2015, Superloop’s purpose is to enable better internet for Australian homes and businesses. We enable challenger retail brands (including Superloop and Exetel brands) to take a larger share of the market, leveraging Superloop’s Infrastructure-on-Demand platform. Superloop provides connectivity and services to customers in three segments of the market: Consumer, Business and Wholesale. Our offerings leverage Superloop’s investments in physical infrastructure assets that include fibre, subsea cables and fixed wireless, as well as Superloop’s software platforms. Hundreds of thousands of homes and businesses rely on Superloop and Exetel every day for their connectivity needs. Visit www.superloop.com to learn more. Role Purpose As an Account Manager in the Medium Business team, you will work with some of our larger mid-market customers who have more complex needs. You will be responsible for the retention and growth of your assigned customer base, focusing on re-signing existing services and upselling additional services such as VoIP, Mobile, and Managed Services to increase overall revenue per customer across the portfolio. You will assist with customer enquiries and collaborate with other business units to optimise the customer experience across both our Exetel and Superloop brands. Team members will work together to develop, implement, and evolve processes and procedures in line with industry best practices. This will be critical in differentiating Superloop from our competitors. The role requires forward-thinking individuals who are motivated by challenges and can adapt positively to change. Key Responsibilities Meet and exceed sales and revenue targets for new and re-contracting business within the assigned customer base. Utilise available tools to analyse and identify opportunities for revenue growth. Develop and manage individual business and sales plans to achieve business and personal goals, including implementing retention and growth strategies. Prepare customised and professional business proposals based on identified customer needs and in line with sales guidelines. Develop and implement customer contact plans based on customer categories and needs. Build strong relationships with customers and develop an understanding of their business and industry challenges. Stay up to date with industry developments and trends and communicate relevant insights to customers. Gather customer feedback to identify areas for improvement across the business. Assist with client requests and escalations. Liaise internally with other teams to ensure an optimal customer experience. Provide accurate and reliable sales forecasts to management. Maintain compliance with Salesforce usage requirements. Qualifications and Experience 5+ years’ experience in Sales and/or Account Management. Telecommunications or technology industry experience is highly regarded. Proven ability to present and negotiate value propositions with C-level executives. Strong understanding and application of consultative selling techniques. Demonstrated ability to build positive, long-term customer relationships. Commitment to delivering high standards of customer service. Excellent written and verbal communication skills, with the ability to communicate effectively with stakeholders at all levels. Ability to set goals independently and self-manage effectively. Strong time management skills and the ability to meet tight deadlines under pressure. Ability to remain calm in difficult situations and think strategically to resolve problems. Self-motivated with the ability to work independently. Collaborative and team-oriented mindset. Ability to build strong internal relationships and contribute positively to team dynamics. Advanced CRM skills and experience. On Offer Free Home Broadband Free Mobile SIM plan Flexibility – 3 days/week in the office Lunch on Wednesdays, snacks, donuts and more! Diverse and inclusive culture Gain skills and build relationships to succeed in the telco and tech industries, at Superloop and beyond. At Superloop, we’re dedicated to creating a supportive and inclusive workplace where everyone feels safe, valued, and empowered to be who they are. We actively embrace diversity and celebrate the unique backgrounds, perspectives, and experiences of our team members. As an equal opportunity employer, we welcome applicants from all backgrounds to apply, regardless of gender, age, faith, ethnicity, nationality, sexuality, neurodiversity, or physical ability. We’re committed to ensuring that our hiring processes are accessible and inclusive for everyone interested in joining Superloop. Department Business & Wholesale Locations Sydney, Melbourne, Brisbane City Remote status Hybrid