Account Manager

Company Overview Advantage 360 is a dynamic software development company specializing in telecom OSS/BSS software. We deliver innovative solutions that help our clients achieve their goals through cutting-edge technology and collaborative project management. Job Summary We are seeking a motivated Account Manager to join our remote team. This role combines project management with client relationship management, serving as a key point of contact for clients while supporting internal teams to ensure projects run smoothly and on time. The primary goal is to handle day-to-day client interactions and operational tasks, allowing our CEO to focus on high-level strategy, sales, quoting, and business development. Key Responsibilities Client Relationship Management : Build and nurture strong relationships with client’s procurement teams, and technical decision-makers to support software enhancements in existing accounts through regular communication, understanding their needs, and ensuring high levels of satisfaction. Meeting Facilitation : Schedule, lead, collaborate and document client meetings, capturing action items, decisions, and feedback to keep projects aligned. Work with Professional Services and Managed Services teams, acting as a key liaison between operational teams and decision-makers to support and drive customer upsell use cases (billing, charging, mediation, CRM, product catalogue, etc.). Follow-Up and Task Prioritization : Proactively follow up on client requests, track progress, and assist the development team in prioritizing tasks based on client priorities and deadlines. Team Coordination : Monitor project timelines, keep the team on track by assigning tasks, resolving bottlenecks, and escalating issues as needed. Reporting and Documentation : Maintain accurate project records, generate status reports for clients and internal stakeholders, and use project management tools to track milestones. Support CEO Initiatives : Handle routine client-facing duties to free up executive time, including initial client onboarding and basic issue resolution. Continuous Improvement : Identify opportunities to streamline processes and contribute to team efficiency in a remote setting. Support Client QBR’s: Drive quarterly business reviews by working closely with operations to present performance metrics, project progress, and roadmap priorities aligned to customer strategy. RFP Coordination : Drive RFP/RFI responses and proposals while leading pricing discussions and contract negotiations to close and expand customer engagements. Sales Support: Partner with the Professional Services team to identify and develop business cases for software upgrades, new projects and paid service engagements. Qualifications and Skills Experience : 3-5 years in Account Management, Project Management, Client Services, or a related role in software development or tech (entry-level candidates with relevant internships or coursework encouraged to apply). Education : Bachelor’s degree in business, Computer Science, Project Management, or a related field (or equivalent experience). Technical Skills : Familiarity with project management tools such as SmartSheet, Microsoft Project or the like; basic understanding of software development lifecycles (e.g., Agile/Scrum). Soft Skills : Excellent communication and interpersonal skills for client interactions; strong organizational abilities to manage multiple priorities; proactive problem-solving mindset. Remote Work Proficiency : Comfortable working independently in a fully remote environment, with reliable internet and experience using collaboration tools like Microsoft Teams. Preferred : Knowledge of CRM software (e.g., HubSpot) for client management; any exposure to software development concepts. Why join us? Work remotely with a flexible schedule Be part of a supportive team that values learning and growth Gain exposure to real-world software systems and customer interactions Make a meaningful impact by helping customers succeed