Account Manager

About Prezzee Prezzee is a global leader in digital gifting and payments, having sold over 140 million gift cards through partnerships with more than 1,500 brands and serving over 6 million customers worldwide. Our mission is to change lives through the power of giving — leveraging borderless payment technology and innovative digital solutions to help people connect and create memorable moments that truly matter. Hybrid role, based in Melbourne CBD or Sydney CBD. About The Role We’re looking for an Account Manager to join our growing Prezzee team and play a key role in building, managing and growing a portfolio of B2B customer accounts. This role is focused on driving revenue growth, maximising customer value and converting Tier 1 inbound leads into long-term managed relationships. You’ll work closely with both new and existing customers to identify opportunities for growth, strengthen engagement, increase retention and support clients in getting the most out of Prezzee’s products and solutions. You’ll act as a trusted advisor to customers, bringing strong commercial thinking, relationship management and product expertise across digital gifting, rewards, loyalty and co-branded solutions. Hybrid role, based in Melbourne CBD office. What You’ll Do: ● Build, manage and grow a portfolio of B2B customer accounts. ● Convert Tier 1 inbound leads into active customers and long-term managed relationships. ● Identify opportunities to increase customer spend, engagement and repeat business. ● Drive upsell and cross-sell opportunities across Prezzee’s products and solutions, including Smart Cards and co-branded offerings. ● Develop strong, long-lasting relationships with key customers and act as their primary point of contact. ● Conduct regular check-ins and meetings to understand customer needs, priorities and growth opportunities. ● Deliver seamless onboarding experiences for B2B customers, including product demonstrations, platform education, co-branded card setup and solution configuration. ● Act as a credible expert in loyalty, rewards and digital gifting solutions, confidently articulating the value of Prezzee’s products and services. ● Negotiate pricing, renewals and commercial agreements to maximise revenue outcomes. ● Establish, manage and oversee account budgets, margin targets and customer growth plans. ● Proactively identify new business opportunities through customer relationships, referrals, networking and lead follow-up activity. ● Share customer insights, market opportunities and qualified leads with the broader sales team. ● Collaborate with internal teams to resolve customer issues, support delivery and ensure an exceptional client experience. ● Maintain accurate CRM records, account updates, pipeline forecasting and reporting. ● Track account performance, customer activity and KPIs to support strong commercial outcomes. ● Stay informed on market trends, competitor activity and customer needs to identify opportunities for growth and product improvement. What are we looking for: ● Proven experience in account management, sales, customer success or business development, ideally within B2B, digital gifting, loyalty, rewards, payments or technology. ● Strong relationship management skills with the ability to build trust and grow long-term customer partnerships. ● Experience converting inbound leads into active customers or managed accounts. ● A commercially minded approach with strong financial acumen and confidence working to sales, margin and KPI targets. ● Proven ability to identify upsell, cross-sell and customer growth opportunities. ● Excellent communication, presentation and stakeholder management skills. ● Strong organisational skills with the ability to manage multiple accounts, priorities and deadlines in a fast-paced environment. ● Confidence delivering product demonstrations, onboarding support and customer education. ● A proactive, solutions-focused mindset with the ability to anticipate customer needs and recommend the right commercial solutions. ● Strong CRM discipline, forecasting capability and attention to detail. ● A collaborative approach, with the ability to work cross-functionally across sales, customer care, product, tech and delivery teams. ● A genuine passion for customer experience, commercial growth and helping customers get maximum value from the Prezzee platform. Why Join Prezzee? You’ll play a key role in shaping the future of digital gifting at a global scale — working with talented people, modern technology, and a culture that genuinely values openness, excellence, and impact. At Prezzee, Where We Don’t Just Work – We Innovate, Collaborate, And Shape The Future Of Digital Giving. As Part Of Our Dynamic Team, You’ll Contribute To a Global Company’s Growth While Enjoying a Flexible, Supportive, And Inclusive Work Environment. We Offer: Prezzeeversary Leave – Extra day of annual leave for each year you’re with us. BirthYay Leave – Celebrate you with a paid day off during your birthday month. Novated Car Leasing – A tax-smart way to bundle and pay for your car and running costs. ClassPass Membership – Fully covered monthly credits for fitness, wellness, and beauty. Office Allowance – One-time payment to upgrade your office setup. Flexible Work Perks – Flex your hours, take Culture Swap Days, and work from anywhere for 30 days a year. Prezzee Staff Discounts – Exclusive deals on Prezzee gift cards – just for being part of the team. Wellbeing Support – Access to mental, social, financial, and physical wellbeing support via Telus. Learning & Development – Grow your career with LinkedIn Learning, job shadowing, industry programs, and our Lunch & Learn sessions. Employee Resource Groups – Be an advocate or ally and foster belonging through groups like EmpowHer and Pride. Parental Leave – 12 weeks for primary carers and 4 weeks for secondary carers. Prezzee has been recognised for the third consecutive year as a Computerworld Best Places to Work in IT, and as a Great Place to Work® 2026 across all of our three regions. We value diversity, collaboration, and innovation in everything we do. Join a global team united by the core values: Give openness, Give greatness, Give magic. Give a damn & Give Ingenuity. Prezzee is an Equal Opportunity employer. We believe that diversity is the key to building the best products for our customers, team culture and growing our global business. Our diversity mission is for our people to be their most authentic selves, to inspire, innovate and celebrate within a culture of belonging. We do not discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. We are looking for people to help create human connections, make magic and shape the future of gifting so even if you don’t think you quite meet all of the skills listed or tick all the boxes, we’d still love to hear from you! Please let us know if you require any adjustments as part of the application and recruitment process. We also encourage you to let us know of your pronouns at any point of the process.