Account Coordinator

Job Summary:

We are looking for a highly organized and client-focused Account Coordinator to support account management activities in a remote environment. The ideal candidate will assist in maintaining client relationships, coordinating project deliverables, managing communication, and ensuring smooth day-to-day account operations.

Key Responsibilities:

• Serve as a point of contact for clients regarding account-related queries and updates
• Coordinate with internal teams to ensure timely delivery of products, services, or projects
• Assist Account Managers in managing client relationships and account activities
• Maintain accurate client records, contracts, and communication logs in CRM systems
• Track project timelines, deliverables, and account performance metrics
• Prepare reports, presentations, and account updates for clients and internal stakeholders
• Support onboarding of new clients and ensure a smooth transition process
• Monitor customer satisfaction and escalate concerns when necessary
• Assist with invoicing, renewals, and administrative account tasks

Required Skills & Qualifications:

• Bachelor’s degree in Business Administration, Marketing, Commerce, or related field
• 1–4 years of experience in account coordination, customer success, client services, or related roles
• Strong communication and relationship management skills
• Experience with CRM tools (Salesforce, HubSpot, Zoho CRM, etc.)
• Proficiency in Microsoft Office and Google Workspace
• Strong organizational, multitasking, and time management abilities
• Attention to detail and problem-solving mindset
• Ability to work independently in a remote setup

Preferred Qualifications:

• Experience in SaaS, digital marketing, advertising, IT services, or agency environments
• Familiarity with project management tools (Asana, Trello, ClickUp, Monday.com, etc.)
• Understanding of client lifecycle management and retention strategies
• Experience working with remote or global teams