1031 Treasury Operations Team Lead (Remote)

The Treasury Operations Team Lead will report to the Director of Accounting and Finance within the Accruit Finance Department and serve as a functional leader over daily treasury operations, client fund movement, bank account reconciliation, and payment controls. This role is responsible for overseeing high-volume, high-dollar disbursement activity, strengthening fraud prevention and operational risk controls, ensuring accurate and timely reconciliation of client funds, and driving scalable process improvements across Finance, Treasury, Operations, and banking partner workflows. The Team Lead will provide day-to-day direction, escalation support, training, and performance feedback to the Treasury team while serving as a subject matter expert for complex 1031 exchange funding, Qualified Escrow Agreement, and disbursement scenarios. Duties & Responsibilities: Provide day-to-day leadership, coaching, training, and functional oversight of Treasury operations, including assigning work, monitoring quality, resolving escalations, reinforcing accountability, and ensuring consistent adherence to policies, procedures, controls, and service-level expectations. Own daily workflow management for the Treasury team, including leading huddles and team meetings, establishing priorities, balancing workloads, preparing coverage plans, identifying operational bottlenecks, and escalating risks or staffing constraints to department leadership. Serve as a first-line control owner for wire fraud prevention, including monitoring fraud trends, evaluating control gaps, implementing preventative controls, delivering team training, and reinforcing compliance with call-back, beneficiary validation, and disbursement authorization protocols. Review, approve, and provide quality control over wire disbursements, check requests, client fee pulls, and related payment activity initiated by Wire Specialists, with responsibility for accuracy, authorization, documentation, and timely release of funds. Manage a high-volume wire environment with daily volume that can reach 50+ wires per day and is expected to increase as transaction activity and sales leads continue to grow. Oversee high-dollar client fund transfers, including transactions that may reach up to $50 million, requiring heightened judgment, precision, documentation, and risk awareness. Perform detailed beneficiary, authority, and entity validation, which may include reviewing organizational documents, legal agreements, taxpayer/exchanger documentation, Qualified Escrow Agreement requirements, and other support needed to confirm funds are released appropriately. Exercise judgment to pause, escalate, or decline disbursement activity when documentation, authority, fraud indicators, or banking information does not satisfy control standards. Coordinate with bank partners and internal stakeholders to resolve banking platform issues, payment exceptions, returned wires, account setup concerns, and urgent funding needs. Provide hands-on escalation support and backup coverage for Wire Specialists as needed based on volume, complexity, deadlines, and team capacity, including: Opening and validating client subaccounts, including interest-sharing exchanges and Qualified Escrow Agreements, while ensuring accurate bank setup and documentation alignment. Ensure incoming wired funds are accurately applied to customer accounts, research and resolve unapplied or misapplied funds promptly, and escalate aging or complex items to protect client fund integrity. Confirm outgoing wiring instructions in accordance with fraud prevention controls, client authorization requirements, and documented escalation procedures. Serve as a senior backup for wire approvals, client fee pulls, bank platform activity, and other critical treasury functions to maintain continuity during peak volume, PTO, or staffing gaps. Review and sign off on daily subaccount bank reconciliations, ensure reconciling items are investigated and resolved timely, and monitor recurring variances for root-cause remediation. Review master account balances and reconciliations daily, ensure all funds are properly allocated and supported, and partner with Accounting and Operations to resolve discrepancies before they create downstream client, reporting, or control issues. Lead resolution of complex client, internal stakeholder, bank partner, and Operations inquiries by preparing support, explaining treasury activity, and coordinating timely responses that protect client experience and control standards. Own the development, maintenance, and enforcement of Treasury SOPs, desk procedures, control documentation, and training materials to maintain the integrity of the disbursement process and align with fraud protection, banking, and operational best practices. Partner closely with Operations, Finance, Accounting, Compliance, Technology, and banking partners to deliver top-tier service, solve operational issues, improve handoffs, and support scalable client fund movement processes. Lead and/or materially contribute to process improvement, system enhancement, automation, control strengthening, and scalability initiatives, including documenting requirements, testing enhancements, training users, and measuring post-implementation effectiveness. Support audit, compliance, and leadership reporting requests by preparing accurate documentation, explaining control processes, and providing evidence of review, approval, reconciliation, and issue resolution. Monitor key operational metrics such as wire volume, approval turnaround time, reconciliation variances, unapplied funds, exception trends, and recurring process issues to help leadership prioritize staffing, controls, and system improvements. Perform additional high-priority tasks or responsibilities as needed by the department or company, including special projects, audit support, acquisition/integration support, bank platform administration, and cross-functional initiatives impacting treasury operations. Ability to work 40+ hours is required when business needs, transaction deadlines, month-end close, or critical disbursement activity require additional coverage, with an expectation that work is proactively planned and prioritized to limit unnecessary overtime. Supervisory Responsibilities: Lead or co-lead recurring 1:1 discussions with Treasury team members to review workload, quality, performance themes, development opportunities, risks, process issues, and team feedback, and communicate relevant themes and recommendations to department leadership. No direct reports at this time; however, the role is expected to operate with functional leadership authority and may gain formal people-management responsibilities over time as the team structure evolves. Act as the primary escalation resource for complex, high-risk, or time-sensitive treasury situations, including unusual disbursement requests, beneficiary discrepancies, fraud concerns, bank issues, reconciliation variances, and client-impacting matters. Take ownership of daily departmental workflow related to incoming and outgoing wires, including prioritization, quality review, approvals, issue resolution, coverage planning, and timely communication of risks to leadership. Provide input into hiring, onboarding, training plans, performance discussions, role readiness, and succession planning for Treasury team members as requested by department leadership. Education & Experience: 6+ years of progressive experience in Treasury, Finance, Banking, Accounting, payment operations, or a similar regulated/high-control environment, including 2+ years providing team leadership, workflow oversight, training, or quality review. 2+ years of project management, process improvement, control enhancement, system implementation, or operational scalability experience. Demonstrated experience with high-volume and/or high-dollar funds movement, wire approvals, confirmation of wiring instructions, bank platform controls, reconciliation processes, and fraud prevention procedures. Real estate, escrow, trust-accounting, Qualified Intermediary, 1031 exchange, or regulated client-funds experience strongly preferred. Experience leading work in a high-volume, deadline-driven operations environment with strong internal controls, segregation of duties, and audit-ready documentation preferred. Experience partnering with Operations, Compliance, Technology, Accounting, and external banking partners to resolve issues and improve processes preferred. Skills & Abilities: Behaviors & Traits: Company Values: Creative, Collaborative, Competitive, Curious; able to model these values while holding self and others accountable in a high-risk client funds environment. Highly ethical with sound judgment and the ability to protect client funds, confidential information, and company reputation. Comfortable navigating ambiguity, but resourceful and accountable for researching, escalating, and resolving issues through completion. Open to receiving, providing, and acting on feedback; able to coach others while maintaining professionalism and trust. Analytical and control-oriented, with the ability to evaluate root causes, identify risk patterns, and recommend practical solutions. Evaluative, decisive, and able to balance urgency, client experience, compliance, and operational risk. Highly organized with the ability to manage deadlines, competing priorities, documentation, and recurring operational controls. Exceptionally detail-oriented, especially when reviewing high-dollar disbursements, beneficiary information, legal documents, and reconciliations. Confident communicating decisions, escalations, and control requirements to team members, peers, leadership, clients, and banking partners. Flexible and adaptable in a fast-paced, deadline-driven environment with fluctuating volume and time-sensitive client needs. Highly self-motivated and directed, with the ability to anticipate needs, identify gaps, and drive work forward with limited supervision. Skills & Abilities: Able to record, analyze, reconcile, and interpret treasury, banking, wire, and operational data to identify trends, issues, risks, and improvement opportunities. Strong time-management, workflow management, and prioritization skills, with the ability to organize team priorities, manage competing deadlines, and maintain accuracy under pressure. Proficiency with banking platforms, Microsoft Office, and excellent Microsoft Excel skills; able to use data to monitor controls, reconcile activity, and support operational decision-making. Must be proficient with Excel functions such as filtering, sorting, pivot tables, lookup functions, conditional logic, and other tools used to compare, reconcile, analyze, and validate large data sets. Proven analytical, problem-solving, and root-cause analysis abilities, with a track record of implementing practical improvements in a high-control operational environment. Strong written, oral, and interpersonal communication skills, including the ability to document procedures, explain complex treasury matters clearly, and communicate risk or escalation items to leadership. Experience working independently while also leading in a team-oriented, collaborative, cross-functional environment. Able to model organizational values and hold others accountable for quality, timeliness, controls, client service, and professional communication. Ability to provide constructive feedback upward, downward, and cross-functionally, including identifying performance, process, control, or communication concerns and recommending solutions. Other Requirements: Start time is no later than 7:30am MT to support banking deadlines, daily reconciliation activity, and time-sensitive disbursement processing. Remote, with the ability to maintain strong availability, communication, and responsiveness during core treasury processing hours. Minimal travel is expected with this position, though occasional travel may be required for team meetings, bank partner meetings, training, or company events. Occasionally lift up to 25 pounds Ability to work more than 40 hours per week when business needs require additional coverage for disbursement deadlines, month-end activity, peak volume, or critical projects. Prolonged periods of sitting at a desk and working on a computer