VIP Manager Geman Speaking Gaming

**VIP Account Manager Gaming (German Speaking)** **Malta** **€35,40,000 + Bonus + Relocation + future Career** My client a leading iGaming service provider dedicated to empowering operators in a fast-moving and competitive industry. With years of expertise, innovative technology, and a strong focus on exceptional player experiences, we help our partners achieve sustainable growth. Our services span the full iGaming ecosystem, including Gaming Services, Casino and Sportsbook Marketing & Operations, Creative, Data & BI, Customer Support, Responsible Gaming, KYC, VIP Management, Acquisition, Social Media, Content, Product, Legal, and Compliance. The Role We are seeking an experienced **German-speaking VIP Manager** to join our expanding team. In this role, you will manage a portfolio of high-value players, building trusted, long-term relationships that drive loyalty, retention, and lifetime value. This is a key position where your insight into player behaviour, proactive approach, and commitment to delivering premium service will directly influence business performance and growth. **Key Responsibilities** * Build and nurture long-term relationships with a portfolio of VIP players * Monitor daily player activity to identify retention, reactivation, and growth opportunities * Deliver proactive, highly personalised service via phone, email, and messaging platforms * Analyse player data to identify trends, opportunities, and potential churn risks * Collaborate closely with CRM, Payments, and Responsible Gaming teams to ensure a seamless player experience * Design and coordinate tailored bonuses and offers aligned with player value * Provide feedback and insights to support the ongoing development of the VIP strategy **Skills/experience** * Minimum 1/2 year of experience Account Managing VIP Manager or in a similar role within the iGaming industry * Proven experience managing VIP portfolios and consistently achieving KPIs * Strong understanding of player behaviour and lifecycle management * Excellent communication and interpersonal skills; confident, engaging, and discreet * Data-driven mindset with the ability to interpret performance metrics and act strategically * Passion for online gaming, customer service excellence, and delivering premium player experiences **What We Offer** * Competitive remuneration package * Private health insurance * Wellness benefit (after probation) * Optician, spectacle, and blue-light lens benefit (after probation) * Breakfast and lunch provided throughout the week * Monthly snacks allowance * Ongoing training and development support * Modern, well-equipped office environment * Dog-friendly workplace * Exciting company events and social activities * Monthly Beer Fridays 🍻 Exciting opportunity to join a fast expanding Gaming company