VIP Account Manager (English Speaking)
The MultiplePosted Apr 30, 2026, 7:15 AM UTC
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Who are we? Welcome to Multiple (https://themultiple.com), your go-to iGaming service provider. We’re here to empower iGaming operators, allowing them to thrive in such a volatile industry. Our years of expertise, cutting-edge technology, and passion for delivering extraordinary player experiences make us the right choice for any company looking to elevate their success. We offer a range of iGaming offerings such as; Gaming Services, Casino Marketing, Sportsbook Marketing and Operations, Creative, Data and B.I, Operations (CS, RPF, KYC), VIP Management, Acquisition, Social Media, Content, Product, Legal and Compliance. The Role: We are looking for a VIP Account Manager (English speaking) to join our growing team and take full ownership of a portfolio of high value accounts. This role is heavily revenue driven, focused on maximising player lifetime value through strategic account management, upselling, retention and reactivation initiatives. Key Responsibilities: Own the performance of a portfolio of high value accounts, with clear revenue, retention and growth targets. Drive net revenue growth through proactive upselling, cross-selling and reactivation strategies. Build strong, long-term relationships with VIP players, positioning yourself as the primary and trusted point of contact. Monitor account activity and KPIs daily to identify immediate sales opportunities and revenue risks. Deliver a proactive, high-touch sales approach via phone, email and messaging platforms. Analyse performance data to identify trends, optimise account strategies and maximise lifetime value. Plan, negotiate and execute tailored offers, incentives, and bonuses aligned with revenue goals. Provide actionable insights and feedback to senior stakeholders to support revenue optimisation and VIP strategy development. Requirements: 1+ years of experience in VIP Management, or similar commercial role, ideally within iGaming or a high value digital environment. Proven ability to consistently hit or exceed revenue and retention targets. Strong sales mindset with excellent negotiation, persuasion and closing skills. Deep understanding of customer behaviour, monetisation strategies and lifecycle value. Highly analytical and data driven, comfortable working with KPIs, dashboards and performance metrics. Excellent communication and relationship building skills. Ability to work autonomously, manage complex portfolios, and prioritise revenue impact. Fluent in English (spoken and written). What we offer: Attractive remuneration package Health insurance cover from the first day of work Wellness benefit (after probation) Optician/Spectacle and Blue Lens Benefit (after probation) Breakfast/lunch all week Monthly snacks allowance Training support Modern office facilities Dog-friendly workplace Exciting Company Events Monthly Beer Fridays Eur1,000 Refer a friend bonus Relocation package (if required) You should not apply if... You want a normal 9-5 job. This role is not easy & requires an all-in mentality. We are looking for team members who will put in the work that others won`t. You cannot take constructive feedback. You can`t handle stress and pressure. You have the mindset of "Quick Money", this is a marathon, not a sprint. You do not embody our core values.