Technical Account Manager (TAM)

KalSoft is currently looking for an experienced Technical Account Manager (TAM) to join our team. This role is ideal for professionals with strong expertise in client relationship management, Azure operations, managed services, and enterprise cloud environments. The candidate will be responsible for ensuring smooth service delivery, managing client expectations, coordinating operational support activities, and acting as the key liaison between customers and technical teams. Key Responsibilities Managing client relationships and ensuring high levels of customer satisfaction. Acting as the primary point of contact for technical and operational escalations. Coordinating with cloud, infrastructure, security, and support teams to ensure service delivery excellence. Monitoring operational performance, SLA compliance, and support activities. Conducting regular service review meetings with clients and stakeholders. Providing strategic guidance related to Azure Operations and Managed Services. Supporting cloud infrastructure, monitoring, security, and enterprise operational activities. Managing incident escalations and coordinating resolution activities. Preparing and presenting operational, service, and governance reports. Ensuring smooth communication between business stakeholders and technical teams. Supporting governance, compliance, and risk management initiatives. Coordinating onsite and hybrid operational support activities where required. Driving continuous service improvement and operational efficiency initiatives. Requirements Minimum 5+ years of overall professional experience At least 4 years of experience in Technical Account Management, Service Delivery, or Managed Services environments Bachelor’s degree in Computer Science, Information Technology, or related technical field Strong experience in Azure Operations and Managed Services Strong background in Cloud Infrastructure, Security, Monitoring, and Support Operations Experience working in enterprise, government, or banking environments Excellent communication, stakeholder management, and client-facing skills Experience in 24x7 support environments and enterprise operations Strong understanding of ITIL processes, incident management, and operational governance Microsoft certifications such as AZ-104, AZ-305, AZ-500, or AZ-700 preferred Ability to manage onsite/hybrid client engagements and operational coordination Kuwait-based candidates preferred or candidates eligible for legal sponsorship in Kuwait