System Administrator

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time L1 Helpdesk - System Administrator in Cyprus office - a certified Great Place to Work®. This role will be the first line of support for our employees and the hands-on operator for our day-to-day infrastructure. You'll troubleshoot end-user issues across Windows and macOS, manage Active Directory and file services, and keep our office network and servers running smoothly. What You'll Work With: Windows · macOS · Windows Server · Active Directory · DFS / SMB · FortiGate · FortiAP · Aruba Reporting to: Head of Security and Infrastructure Responsibilities: Provide L1 support for end users — hardware, OS, applications, access, peripherals Onboard and offboard employees: account provisioning, equipment, access, asset tracking Manage Active Directory — users, groups, OUs, GPOs (ADUC / ADDC) Administer Windows Server environments — file services, DFS, SMB shares, permissions Support and maintain Windows and macOS endpoints — imaging, patching, configuration Troubleshoot network connectivity at L2 / L3 — VLANs, switching, routing basics, Wi-Fi, VPN Maintain office network equipment — firewalls, switches, access points Document procedures, runbooks, and knowledge base articles Escalate complex issues to L2 / infrastructure teams with clear context Track tickets to resolution and meet SLA targets Candidate profile: 2+ years in helpdesk, desktop support, or junior sysadmin roles Strong hands-on experience with Windows 10 / 11 and macOS Windows Server administration — file shares, DFS, SMB, NTFS permissions Active Directory administration — ADUC, ADDC, Group Policy, DNS, DHCP Solid L2 / L3 networking fundamentals — VLANs, IP routing, DNS, DHCP, VPN Clear written and verbal communication in English Customer-focused mindset and structured troubleshooting approach Nice to Have: Experience with FortiGate, FortiAP, or Aruba switching / wireless MDM tooling — Intune, OSQuery, FleetDN, JumpCloud, ManageEngine Scripting — PowerShell, Bash Identity and SSO platforms — Entra ID / Azure AD, Okta, Keycloak Backup and endpoint protection tooling Ticketing systems — Jira Service Management, Zendesk Certifications — CompTIA A+ / Network+, Microsoft, Apple, Fortinet Experience in regulated environments (fintech, financial services) Our offer: A certified Great Place to Work® reflecting our commitment to a positive culture, employee well-being, and support Welcoming, young and multicultural team with approachable leadership Ability to contribute to dynamic business at a growth phase High level of autonomy, support of ideas and putting your expertise into the best practices for the company Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders Competitive remuneration, regular salary reviews and performance-based incentive schemes Vibrant company life: from team activities to global celebrations New beautiful office in an easily accessible location with company-provided fruits, breakfasts and lunches Free access to multiple sports and wellness facilities across the country Free company-provided parking Medical insurance and pension fund after probation period A gift and a day off on your Birthday Visa and work permit support if required Journey to FP Markets: Interview with People Function member (30 - 45 min) to assess match to our culture Interview with your future manager (45 min - 1 hour) to assess match to the job and the team and discuss role expectations An assessment to evaluate your technical skills [if required] Final interview with team members [if required] Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!