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Mercier Consultancy is looking for a Swedish-Speaking Customer Expert to join a leading food delivery service based in Athens, Greece. This role offers an exciting opportunity with paid relocation to Athens, allowing you to become part of a dynamic team dedicated to delivering exceptional customer experiences. As a Customer Expert, you will be the primary support contact for Swedish-speaking customers, assisting them with their orders and ensuring a smooth and satisfying food delivery process. Your responsiveness and problem-solving skills will make a significant difference in maintaining high customer satisfaction. Responsibilities Provide customer support in Swedish through phone, email, and live chat channels Assist customers with placing, tracking, and managing their food delivery orders Resolve customer issues and complaints promptly and professionally Work closely with delivery and operations teams to handle service incidents efficiently Document customer interactions and feedback accurately Identify opportunities to improve service quality and customer satisfaction Engage in ongoing training to enhance product knowledge and service skills Fluency in Swedish and English, both written and spoken Experience in customer support, preferably within the food delivery or hospitality sectors Strong communication and problem-solving abilities A positive, customer-centric attitude with the ability to handle challenging situations calmly Willingness to relocate to Athens, Greece with paid relocation assistance Ability to adapt to a fast-paced, team-driven environment Strong organizational skills and attention to detail Competitive Monthly Salary Monthly Performance Bonus Fully Paid Relocation Package ( Flight, Transfer and Hotel ) Health Insurance 2 Extra Salaries Per Year Support In Finding Accommodation After Hotel And More!